Employer Service Representative

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Dearborn Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Dearborn Group is the trade name for Dearborn Life Insurance Company. Since 1969, we have been providing ancillary benefits to employer groups across the country. Our suite of employer-paid and voluntary insurance solutions—including life, short- and long-term disability, vision, critical illness, and accident insurance—creates a comprehensive benefits package that offers employers, their employees, and their families complete peace of mind.

📋 Description

• Work with external customers to resolve claim and customer service issues initiated by clients or Client Management • Research and resolve issues • Recommend process and procedure improvements to eliminate recurrence or prevent future issues • Communicate with clients, Operations, and Client Management • Track and monitor issues • Service assigned clients as applicable

🎯 Requirements

• High School diploma or GED equivalent • Minimum five or more years claim processing/health insurance industry experience • Ability to work in a fast-paced, customer service driven environment • Excellent verbal and written communication skills • Ability to research topics, summarize findings, and develop recommendations • Ability to work effectively with employees/members, providers, clients, Client Managers, and staff at differing levels • Solid understanding of ERISA and DOL regulations • Ability to read, analyze, and interpret documents and Summary Plan Descriptions (SPDs) • Flexible and open to continued process improvement • Self-directed and able to work with minimal supervision • Good leadership, organizational, and interpersonal skills • Demonstrated critical thinking skills • Ability to resolve problems in varying situations • Ability to learn proprietary systems and adapt to various system platforms • Effective use of MS Excel and Word • Bachelor’s degree preferred • Good presentation skills preferred • Experience presenting and explaining benefits to groups or individuals preferred

🏖️ Benefits

• Curated development plans and professional development investment • Health and wellness benefits • 401(k) savings plan • Pension plan • Paid time off • Paid parental leave • Disability insurance • Supplemental life insurance • Employee assistance program • Paid holidays • Tuition reimbursement • Other incentives • Annual incentive bonus plan