Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Provide compassionate, professional customer service to policyholders • Assist customers with questions regarding life, cancer, and other insurance policies • Help initiate and navigate sensitive claims when needed • Listen carefully and demonstrate empathy during emotional conversations • Communicate clearly and at a comfortable pace for customers • Provide accurate information while maintaining a calm and reassuring demeanor • Document customer interactions accurately and follow established procedures • Protect customer information and maintain confidentiality • Deliver a positive customer experience on every call

🎯 Requirements

• Patient and compassionate • Calm and professional, even during emotional conversations • Strong, attentive listener • Comfortable speaking clearly and at a slower, conversational pace • Empathetic and genuinely interested in helping others • Comfortable handling sensitive or emotional situations • Reliable, dependable, and committed to a consistent schedule • Professional and respectful when working with customers of all ages • Previous customer service, call center, healthcare, insurance, or senior-customer experience is a plus • Must reside in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming • Availability for working hours between 9:00am and 6:00pm CST, Monday through Friday • Availability for paid training from 7:00am to 4:00pm CST, Monday through Friday

🏖️ Benefits

• Shift differential: extra $1/hr for nights and weekends • Paid training, typically 2 weeks • Full-time, 40 hours • Benefits eligibility on the first of the month after 60 days