Healthcare Customer Service Representative

🔥 12 hours ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Provide exceptional customer service to patients across multiple channels • Manage large amounts of primarily inbound calls in a timely manner, with outbound calling as needed • Assist with medication refills, referral checks, messages to doctors, and appointment confirmations • Submit forms documenting calls • Multitask across several screens and programs during patient interactions • Type and talk simultaneously to document calls • Access company and client resources to handle calls accurately • Switch between tasks without loss of efficiency or composure • Demonstrate empathy toward patients and their needs • Maintain punctuality and attendance at all scheduled times • Remain positive and professional in customer interactions • Cross-train as requested

🎯 Requirements

• 1 year of customer service or customer support experience • 1 year of previous call center or office background experience required • Previous remote work-from-home experience is a plus • Ability to learn quickly and work independently • Strong phone and verbal communication skills and active listening • Excellent attention to detail • Must be 18 years of age • Background check required in accordance with state and federal laws • Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY • Verified secure, reliable, dedicated high-speed internet service required • Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection required

🏖️ Benefits

• Shift differential of extra $1/hour for nights and weekends • Paid training, typically 2 weeks • Equipment shipped to full-time employees • Remote work arrangement • Full-time, 40 hours per week