Sales Support Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Franchising

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🏥 Healthcare

📦 Logistics

🏗️ Construction

Healthcare • Logistics • Construction

Five Star Franchising is a franchise company offering various business opportunities across several service sectors. Their franchise brands include Bio-One, which specializes in biohazard cleanup, Five Star Bath Solutions for bathroom renovations, Gotcha Covered for custom window treatments, Mosquito Shield for pest control, 1-800-Packouts for property content restoration, and Card My Yard for yard greeting services. The company emphasizes training, support, and operational guidance to help franchise owners succeed and maintain a flexible lifestyle.

📋 Description

• Answer inbound calls, emails, and other customer inquiries • Place outbound calls to follow up on leads and schedule appointments • Serve as the first point of contact for prospective and existing customers • Schedule, confirm, route, and reschedule appointments for multiple home service brands • Enter and update customer information in CRM and scheduling systems • Verify customer information and determine appointment eligibility and availability • Handle billing questions, product and service inquiries, and general customer concerns • Overcome objections using a consultative, customer-first approach • De-escalate challenging situations and provide solutions • Maintain thorough documentation of customer interactions • Meet quality, productivity, attendance, and schedule adherence expectations • Stay current on multiple brands, products, promotions, and company policies • Escalate customer concerns appropriately • Contribute to a positive team culture through professionalism, accountability, and collaboration

🎯 Requirements

• Must be at least 18 years of age • High school diploma or GED required • Must be legally authorized to work in the United States • Excellent verbal and written communication skills • Strong customer service mindset and ability to build rapport quickly • Confident handling objections and difficult conversations • Detail-oriented with excellent organizational skills • Ability to learn multiple products, brands, and software platforms • Strong computer navigation and typing skills • Ability to multitask while maintaining accuracy • Self-motivated and able to work independently in a remote environment • Dependable with excellent attendance and punctuality • Positive attitude and willingness to receive coaching and feedback • Ability to successfully complete training and demonstrate proficiency across multiple brands • Reliable high-speed internet connection • Computer meeting minimum system requirements • Wired USB headset with microphone • Webcam for training and meetings • Second monitor, or willingness to obtain one if required • Quiet, distraction-free workspace suitable for handling customer calls • Ability to maintain confidentiality while working from home • Sales, appointment setting, call center, customer service, B2B, or administrative experience preferred/plus

🏖️ Benefits

• Comprehensive training provided on each brand and the systems used • Fully remote work arrangement • Professional home office support requirements, including reliable high-speed internet, computer, wired USB headset, webcam, and second monitor (or willingness to obtain one if required)