Business Banking Specialist

🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $28 - $47 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Flagstar Bank

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Flagstar Bank is a diversified commercial bank focused on building relationships to help clients on their financial journeys, whether for personal or business needs. The bank offers a wide range of financial services including personal and business banking, loans, mortgages, wealth management, and investment services. Flagstar is committed to community involvement and meeting the banking needs of diverse neighborhoods, including low- and moderate-income areas, while promoting diversity, equity, and inclusion within its operations.

📋 Description

• Lead the end-to-end client onboarding process for newly acquired business banking relationships • Coordinate account opening documentation, KYC/BSA requirements, and system setup across internal departments • Serve as the primary point of contact for new clients during onboarding • Conduct onboarding calls and welcome communications • Serve as the day-to-day operational contact for assigned business banking clients • Resolve inquiries and service requests, including account maintenance, online banking support, and product inquiries • Communicate account updates, product enhancements, and service changes • Identify and escalate complex client issues and potential attrition risks • Prepare, collect, and review documentation for account openings, credit facilities, and compliance requirements • Maintain client files and records according to bank policies and regulatory standards • Support annual reviews by gathering financial statements, insurance certificates, and other documentation • Coordinate with Credit Administration, Legal, Operations, Treasury Management, Payments, and other internal teams • Support the Business Development Officer and Relationship Manager with research, client materials, and meeting coordination • Maintain accurate client records, notes, and activity logs in the CRM platform • Assist with pipeline tracking and reporting • Identify opportunities to deepen client relationships and generate qualified internal referrals • Support client retention efforts, client events, and communication campaigns • Adhere to bank policies, procedures, regulatory requirements, and compliance training • Identify and escalate fraud, compliance, and operational risks • Support the bank's Enterprise Risk Management framework • Perform special projects and additional duties as required • Analyze and resolve problems using independent judgment and discretion

🎯 Requirements

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent • 4+ years of experience in banking, financial services, or a client-facing support role • Ability to manage multiple priorities and deliver high-quality service in a fast-paced environment • Strong written and verbal communication skills • Proficiency with banking systems, CRM platforms, and Microsoft Office Suite • Detail-oriented with strong organizational and follow-through skills • Experience in business banking, commercial banking operations, or client servicing preferred • Knowledge of business banking products including deposits, lending, treasury management, and payments preferred • Experience with client onboarding processes, KYC/BSA documentation, and account administration preferred • Familiarity with commercial loan documentation and credit support functions preferred • Experience working within a team-based or pod coverage model preferred • Proven ability to identify cross-sell opportunities and generate internal referrals preferred • Some travel may be required for periodic team collaboration sessions and client-facing activities

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Comprehensive leave program • Periodic team collaboration sessions and client-facing activities may be supported by travel