Intake Specialist

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $48k - $50k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Float Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Venture Round on 2022-03

Healthcare • Healthcare Insurance • Pharmaceuticals

Float Health is a company that provides on-demand home infusion nursing services, connecting specialty pharmacies with highly qualified nurses who bring hospital-level expertise directly to patients' homes. By facilitating timely and effective nursing staffing, Float Health ensures exceptional patient care during home infusion therapy, improving medication compliance and overall health outcomes. The company leverages technology to streamline operations for pharmacies, reducing costs associated with in-house nursing or traditional nurse agencies.

📋 Description

• Utilize the Float Health platform and supporting technology, including Zendesk, Google Suite, and Slack, to coordinate start-of-care visits • Collect information from pharmacies and patients • Match appropriate nurses to patients • Manage marketplace offers to ensure nurses are paid a responsible rate • Onboard patients to Float Health • Confirm logistics and schedules with users to ensure safe and seamless home visits • Respond to restaff and reschedule requests • Communicate with specialty pharmacies, nurses, and patients via email, phone, chat, and SMS • Respond to inbound communications and initiate outbound communications • Work cross-functionally with internal teams in shared queues and Slack to complete visit documentation and related tasks • Prioritize and coordinate multiple tasks simultaneously • Learn new processes and technology continuously • Develop and maintain positive relationships with specialty pharmacy peers • Complete pharmacy engagement tasks as needed • Provide feedback to improve technology and processes • Make staffing decisions aligned with operational and financial objectives • Serve as a liaison between specialty pharmacies, nurses, and patients

🎯 Requirements

• 1+ years of experience with medical scheduling • Ability to utilize multiple technology platforms simultaneously • Ability to manage inbound communication while supporting other tasks • Ability to type 60 words per minute with high accuracy • Excellent critical thinking and problem-solving abilities • Highly organized with excellent time management skills • Exceptional customer service skills • Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users • Ability to work effectively both independently and in a team environment • Proficiency in medical terminology and policies highly desirable • Prior experience in the healthcare industry highly desirable • Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred • Previous start up experience preferred • Ability to work Sunday–Thursday, typically 9am–5pm or 11am–7pm PST • Ability to work weekends as part of the regular schedule

🏖️ Benefits

• Medical, dental, and vision insurance • 401k matching • Unlimited PTO with minimum days • Paid parental leave • Home office setup • Phone and internet monthly stipend • Annual Learning Stipend • HSA and FSA • Voluntary Life, Accident, Hospital, and Critical Illness Insurance • 100% remote within the US • Options grant