Customer Service Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Floor & Decor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🛒 Retail

Retail

Floor & Decor is a rapidly growing retailer specializing in hard surface flooring. The company currently operates over 200 stores and has plans to expand to 500 locations. Floor & Decor prides itself on providing a wide range of high-quality flooring products and fostering a positive environment for both customers and employees. It emphasizes community involvement, offering competitive benefits to its associates, and promoting professional growth and rewarding career opportunities.

📋 Description

• Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency • Clarify customer requirements multiple form of communication (phone/email/chat); probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Prepare complete and accurate work including appropriately notating cases/shipping as required • Participate in activities designed to improve customer satisfaction and business performance • Ability to de-escalate and solve complex problems • Offer additional products and/or services • Track, document and retrieve information in case management system • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Collaborate with management teams to stay updated on new products, services, and policies

🎯 Requirements

• High School Diploma or Equivalent required • Open availability • Experience in multi-tasking (using dual computer monitors, typing and talking) • Successful candidates will have prior customer care, sales or technical experience in a service environment • Excellent communications skills when speaking or writing to customers and employees • Ability to listen actively and show empathy to customer’s concerns • Ability to prioritize work efforts and has strong attention to detail • Call Center experience a plus

🏖️ Benefits

• Bonus opportunities & career advancement opportunities at every level • Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) • Work-life balance, including: Paid vacation and sick time for eligible associates • Paid holidays plus a personal holiday • Paid Volunteer Time Off that starts on Day 1