Customer Support Specialist

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flossy

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $14.7M Series A on 2022-08

Healthcare • Artificial Intelligence • Healthcare Insurance

Flossy is a company specializing in the dental industry, offering AI solutions to streamline operations for dental practices, patients, and insurance payors. Their flagship product, Fiona, is an AI voice receptionist that handles patient interactions, appointment bookings, and insurance verifications, helping dental offices operate more efficiently. Flossy utilizes cutting-edge AI technology to reduce administrative work, optimize operations, and enhance patient experiences, making dental care more accessible and enjoyable. The company aims to be the trusted AI partner for the dental industry, increasing productivity and satisfaction among dental providers and their patients.

📋 Description

• Own the customer support experience and act as the first point of contact • Field inbound tickets across channels and triage them by urgency and customer • Manage the ticketing system so every request is logged, assigned, prioritized and tracked • Follow up on open tickets until resolution and close the loop with customers • Answer common questions about Fiona, Reid, Betsy and Michael • Escalate technical issues to Implementation and Engineering • Write clear, friendly customer updates and meet response standards, including same-day replies for large customers and ideally within 4 business hours • Identify recurring issues and share patterns with the team to address root causes • Build help articles and saved replies • Share learnings with Implementation, Product and Engineering

🎯 Requirements

• 3–5 years of experience in customer support, customer service or a client-facing role • Experience working in a ticketing system such as Zendesk, Intercom, Freshdesk or HubSpot • Excellent written communication • Highly organized and detail-oriented • Problem-solver's mindset • Comfortable learning new software quickly and curious about how AI products work • Comfort operating in a fast-moving environment where priorities evolve • Experience supporting B2B SaaS customers preferred as an additional qualification • Experience in dental, healthcare, med spa or other appointment-based businesses, especially working at a front desk, preferred as an additional qualification • Familiarity with practice management systems preferred as an additional qualification • Experience writing help center articles or support documentation preferred as an additional qualification • Experience using AI tools in own work preferred as an additional qualification

🏖️ Benefits

• Direct access to customers • Real ownership from day one • Opportunity to build Flossy's support function as the company grows • Opportunity to shape how Flossy supports its customers • Career growth opportunity at a fast-growing AI company

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