Lead Product Manager, Customer Experience – EMR Integrations

🔥 4 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $141.3k - $176.6k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Myriad Genetics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Myriad Genetics is a pioneer in the field of genetic testing and precision medicine, based in Salt Lake City, Utah. The company provides a wide range of genetic tests that help assess cancer risks, guide cancer treatment, inform prenatal care, and manage mental health conditions. Myriad Genetics aims to deliver life-changing insights through genetic testing, allowing healthcare providers and patients to make informed decisions to improve outcomes. Their offerings include tests for hereditary cancer risk, fetal sex prediction, chromosome conditions, and genetic diseases, leveraging over 30 years of expertise in genomics and personalized healthcare.

📋 Description

• Define and drive Myriad’s multi-year product strategy for customer-facing EMR integrations, primarily Epic • Set priorities balancing customer needs, business objectives, technical feasibility, and platform value • Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities • Identify market, regulatory, interoperability, and healthcare technology trends • Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs • Champion customer experience across ordering, results delivery, clinical decision support, and follow-up workflows • Partner with strategic customers, clinicians, and health systems to understand needs and shape product direction • Define customer experience principles and outcome measures • Lead product strategy for EMR integration capabilities and broader EMR ecosystems • Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows • Partner with Engineering and EMR Technology on technical approaches, scalability, and platform investments • Drive initiatives that increase adoption, improve workflow fit, and deliver customer value • Establish standards and best practices for customer-centered integration design • Serve as primary product leader across Product, Engineering, Clinical, Commercial, Operations, and Customer Success • Influence senior leadership through customer insight, strategic recommendations, and business impact analysis • Define portfolio-level success metrics and evaluate investments using quantitative and qualitative insights • Develop executive-level reporting and recommendations • Mentor Product Managers and cross-functional partners • Advance product management standards for roadmaps, prioritization, discovery, and outcome measurement • Foster innovation, accountability, continuous learning, and hands-on delivery • Serve as subject matter expert for customer experience, interoperability, and digital health workflows • Remove barriers and deliver meaningful outcomes

🎯 Requirements

• Bachelor’s degree required in business, healthcare, informatics, engineering, or a related field • 8+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines • 5+ years of experience implementing, improving, or supporting EMR workflows in a health system, vendor, consulting, or clinical lab environment • Experience with multiple EMR vendors preferred • Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact • Significant experience with healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems • Proven ability to influence senior leaders and align stakeholders across complex environments • Understanding of product management practices, including discovery, requirements definition, prioritization, and delivery • Strong analytical and problem-solving skills • Excellent written, verbal, and presentation skills • Ability to collaborate across teams and influence stakeholders without direct authority • Strong organizational skills and attention to detail • Advanced product management expertise across strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement • Deep understanding of HL7, FHIR, APIs, and EMR integration approaches • Strategic, analytical, and commercially minded, with strong business acumen • Demonstrated leadership, mentoring, and coaching capabilities • Experience in regulated healthcare, diagnostics, life sciences, or health technology organizations strongly preferred • Ability to sit and work at a computer for extended periods • Ability to use hands for typing, handling documents, and operating office equipment • Ability to communicate effectively in written and verbal formats • Ability to occasionally lift and carry lightweight materials up to 20 lbs

🏖️ Benefits

• Equal opportunity employer with diversity and inclusion commitment • Reasonable accommodations for religious practices, beliefs, and mental or physical disabilities • Travel to off-site locations as needed for meetings or training sessions

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