Forward Deployed Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

Where this job comes from

Posted on Flossy's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Flossy

Flossy

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $14.7M Series A on 2022-08

Healthcare • Artificial Intelligence • Healthcare Insurance

Flossy is a company specializing in the dental industry, offering AI solutions to streamline operations for dental practices, patients, and insurance payors. Their flagship product, Fiona, is an AI voice receptionist that handles patient interactions, appointment bookings, and insurance verifications, helping dental offices operate more efficiently. Flossy utilizes cutting-edge AI technology to reduce administrative work, optimize operations, and enhance patient experiences, making dental care more accessible and enjoyable. The company aims to be the trusted AI partner for the dental industry, increasing productivity and satisfaction among dental providers and their patients.

📋 Description

• Work directly with frontline staff, managers, and executives to understand workflows, business goals, and operational constraints • Communicate directly with customers to understand needs and frustrations and translate them into actionable solutions • Design straightforward interfaces that make complex information and workflows understandable and easy to act on • Own the product and build quality-of-life solutions without direct requests • Build across the frontend, backend, database, and integrations using AI development tools while reviewing and verifying their output • Build AI-powered features and automation workflows with explicit business rules, appropriate approvals, and clear histories of actions and outcomes • Investigate incomplete data, unexpected API behavior, and production issues • Carry fixes through testing, release, and verification • Measure whether shipped work improves adoption, customer experience, staff efficiency, and business performance • Own meaningful product areas independently, communicate tradeoffs clearly, and surface decisions requiring broader input

🎯 Requirements

• Practical experience using AI coding agents as part of a high-output development workflow • Track record of taking a product or substantial workflow from an unclear problem to successful production use • Strong product judgment connecting customer needs, user experience, technical decisions, and business outcomes • Hands-on engineering ability across modern web applications, APIs, relational databases, and cloud deployment • Ability to inspect code and debug across systems • Comfort working with third-party integrations, imperfect documentation, inconsistent data, and complex business rules • Good interaction and visual judgment, with attention to language, workflow clarity, and usability details • Practical experience working directly with customers and communicating across Slack, meetings, email, and other mediums • Initiative to move work forward independently and balance delivery speed with production reliability • Willingness to visit client locations on site for troubleshooting and production requirement gathering • Experience with TypeScript, React, Node.js, PostgreSQL, and Google Cloud is helpful • Experience with business software, conversational AI, analytics, workflow automation, or healthcare and service-business operations is a plus

🏖️ Benefits

• Remote work arrangement • Opportunity to work closely with company leadership and customer operators • Opportunity to build with AI and use AI development tools • Ownership from initial problem through finished experience • Opportunity to see the effect of decisions in real operations

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