Head of Patient Guides

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Healthcare • Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Oversee the patient guide vertical for up to 10 bundles of carepods, serving up to 4,500 high-acuity patients • Recruit, onboard, and manage Directors of Patient Guides • Build systems supporting consistency, accountability, and clinical leadership across patient guide teams • Coach Directors of Patient Guides on clinical supervision, people management, productivity, and change management • Support leadership coverage planning during PTO, leaves, and turnover • Ensure consistent, high-quality patient care across all carepods • Maintain fidelity to the Flourish integrated care model at scale • Support management of clinical escalations and complex patient care situations • Build and maintain guide in-home visit expectations and protocols • Identify operational or clinical gaps and implement scalable improvements • Collaborate with psychiatry, therapy, family guides, operations, recruiting, and people operations leadership • Support integrated carepod effectiveness, organizational scaling initiatives, and workforce planning • Lead change management, team culture, motivation, and employee engagement • Provide direct patient care for 2-5 hours per week • Reports to the VP of Integrated Patient Care

🎯 Requirements

• 10+ years of relevant patient coaching related experience • 10+ years of people management for full time direct reports • 2+ years experience leading multi-state behavioral health teams • 2+ years experience managing through layers of leadership • 8+ years of startup experience • Able to work one evening per week • Must be 18 years or older • Must provide direct patient care for 2-5 hours per week • Must be able to work remotely and attend in-person events 2+ times per year

🏖️ Benefits

• 401(k) matching • Home Office Stipend • Paid Time off • Medical Insurance • Dental Insurance • Vision Insurance • In-person event attendance required 2+ times per year