SVP, Operations

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $220k - $250k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Healthcare • Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Build and lead the operational organization that enables Flourish to scale nationally while preserving care quality, culture, and humanity • Serve as a member of Flourish's senior leadership team and ensure operational infrastructure scales ahead of company growth • Oversee People Operations, Clinical Operations, Licensing & Compliance, Credentialing, Patient Acquisition, and Payer Operations • Develop leaders, establish accountability across functions, and create scalable operating systems and cadence • Partner with the CEO and leaders across Clinical, Growth, Product, Finance, and Strategy to anticipate operational needs and translate strategy into capability • Lead People Operations through the Director of People Operations, including workforce planning, recruiting, leadership development, performance management, organizational design, and employee experience • Ensure clinical teams have infrastructure for practice management, clinician onboarding, carepod support, and performance metrics • Oversee licensing, compliance, and credentialing; anticipate regulatory risks and build scalable systems • Oversee Payer Operations to translate health-plan contracts into reliable operational and financial performance • Oversee Patient Acquisition and company KPIs, including growing admissions by 15% month over month and expanding access to care within 7 days • Build an evolving operations organization with leadership layers, systems, accountability, and operating cadence

🎯 Requirements

• 10+ years of progressive leadership experience, including significant responsibility for complex operational organizations • Experience scaling operations at a high-growth startup or similarly fast-growing organization, ideally through multiple stages of company growth • Experience leading multiple functions and senior functional leaders, with a demonstrated ability to build an effective leadership bench • Exceptional people leadership, including a track record of developing managers into leaders and leaders into executives • Strong organizational design instincts and the ability to evolve structures, roles, and accountability as a company grows • Excellent operational judgment, with the ability to identify bottlenecks, simplify complexity, and distinguish root causes from symptoms • Highly analytical and data-driven, with strong business intuition and a habit of using metrics to understand and improve organizational performance • Demonstrated ability to translate company strategy and growth plans into operational requirements, capabilities, and execution • Comfortable moving between long-term strategy and hands-on problem-solving in a fast-paced environment • Outstanding executive communication skills and the ability to build trust and influence effectively across functions • Strong project and program management discipline, particularly across complex, cross-functional initiatives • Experience in healthcare operations strongly preferred, particularly in multi-state environments involving clinical operations, licensing, compliance, credentialing, or payer operations • Must be at least 18 years old

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • 401(k) matching • Paid Time Off • In-person event attendance at least 2 times per year