Site Solutions Director, Gen Med

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $125k - $153k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Flourish Research

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Flourish Research is a national, multi-site clinical trial network and site operator that runs paid clinical studies across the United States. It provides end-to-end clinical research solutions — from first-in-human and early in-patient Phase I studies through Phase II–IV trials — and partners with pharmaceutical sponsors and CROs to accelerate trial execution using wholly-owned sites, experienced investigators, recruitment technology, and access to diverse and underrepresented patient populations. The company operates dozens of clinic locations across many U. S. states, specializes in therapeutic areas including cardiometabolic, oncology, neuroscience, infectious disease and vaccines, and emphasizes patient-centric care, high retention, and regulatory-quality study delivery.

📋 Description

• Serve as the single, network-level point of contact for an assigned opportunity or sponsor/CRO study program • Represent Flourish’s entire proposed and awarded site network • Serve as the dedicated commercial liaison for assigned regions • Facilitate communication between clinical operations and business development stakeholders • Advise regional and site teams on site information, capabilities, and differentiators • Support strategic network growth through investigator relationships, therapeutic specialties, site capabilities, and expansion opportunities • Own and manage sponsor/CRO relationships from opportunity stage through study completion • Establish regular sponsor/CRO communication focused on network efficiencies and program growth • Identify and help resolve program bottlenecks in partnership with Operations and site teams • Partner with Business Development, Feasibility, and Proposal teams on win strategy and site selection • Represent site network strategy to sponsors/CROs across proposed, awarded, and potential additional sites • Serve as the client-facing conduit between Flourish’s internal team and sponsors/CROs • Collaborate on account pipeline-building and cross-sell opportunities • Escalate issues and share client intelligence with Operations, Site Directors, and Project Managers • Bring additional sites, patients, studies, and opportunities forward to Business Development • Respond to sponsor/CRO questions, feedback, feasibility and PSV requests, and escalations within Flourish’s general 48-hour policy • Maintain working knowledge of site network capabilities, staff, and performance history • Support proposal and feasibility teams during proposal and site selection phases • Track program and relationship status and provide regular leadership updates • Maintain timely CRM/Salesforce records, including opportunities, studies, activities, budgets, and award/loss details • Represent Flourish Research professionally with staff, clients, and vendors • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree required, preferably in Life Sciences, Business, Marketing, or a related field • Minimum of 5+ years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management • Prior experience within a clinical trial site network and/or serving as a primary point of contact managing a client relationship across a multi-site program strongly preferred • Deep understanding of CRO/site network dynamics and the sponsor/CRO relationship lifecycle, from opportunity through study completion • Strong client relationship and account management skills • Ability to apply therapeutic expertise and clinical operations knowledge to evaluate study opportunities, assess operational feasibility, and identify potential risks and implementation challenges • Excellent communication, problem-solving, solution-oriented collaboration, oral and written communication, and presentation skills • Ability to work cross-functionally with Business Development, Operations, Site Directors, and Project Managers • Sound judgment to distinguish relationship and program strategy ownership from operational project management • Ability to identify and escalate risks and bottlenecks early • Skilled in identifying account growth and cross-sell opportunities • Excellent computer skills, including Office 365 products and CRM systems such as Salesforce • Strong negotiation and conflict management skills • Ability to multitask and prioritize competing demands across multiple sites within a program • Ability to think independently, exercise sound judgment, and influence without direct authority • Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds • Ability to drive and daily availability of an automobile • Up to 50% travel availability

🏖️ Benefits

• Health, dental, and vision insurance plans • 401(k) with a 100% employer match on the first 4% of employee contributions • Tuition reimbursement • Parental leave • Employee referral program • Employee assistance program • Life insurance • Disability insurance • Generous PTO plan covering vacation, sick, personal days and 8 paid holidays • Supportive and collaborative work environment • Endless growth opportunities • Occasional evening and weekend work schedules

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