Senior Director, Professional Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fluxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $29.2M Venture Round on 2021-04

Consulting • Logistics • Marketing

Fluxx is a leading provider of cloud-based grants management software solutions aimed at enabling data-driven grantmaking for foundations, governments, and public charities. The platform helps organizations streamline their grant processes, improve communication, and increase transparency with an intuitive interface that supports team collaboration and efficient decision making. With powerful features such as role-based dashboards, connected data systems, and robust reporting tools, Fluxx empowers grantmakers to maximize their impact. The company is recognized for its strong, engaged customer community and its ability to integrate third-party tools for enhanced efficiency and accuracy.

📋 Description

• Operate Professional Services as a strategic business function, accountable for P&L performance, utilization, margin, throughput, and revenue forecasting • Develop and execute financial forecasts, staffing models, and pricing strategies aligned with revenue goals and corporate objectives • Partner with Finance and Customer Experience leadership to report performance, improve margins, and ensure portfolio profitability • Define annual Professional Services financial targets and plans to achieve or exceed them • Balance financial outcomes with strategic customer investments and customer stewardship • Establish delivery methodologies, governance standards, and performance frameworks • Standardize implementation offerings from Quick Start to complex enterprise deployments • Improve throughput, resource utilization, burn rate, and customer satisfaction • Implement project performance tracking for backlog, delivery velocity, and project margins • Own the implementation partner ecosystem, including enablement, certification, scorecards, and quarterly business reviews • Collaborate with Sales on project scoping, pricing, resourcing, and profitable deal structures • Partner with Product, Customer Success, and Support across the customer lifecycle • Serve on the Customer Experience Leadership Team • Own PSA and project management tools and ensure accurate real-time reporting • Build dashboards for executive visibility into performance metrics, trends, and risks • Use data insights to optimize staffing, resource allocation, and delivery processes • Lead, mentor, and scale project managers, solution builders, and data migration specialists • Build role definitions, career paths, and performance frameworks • Foster accountability, adaptability, and continuous improvement across internal and partner teams

🎯 Requirements

• 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role • Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting • Demonstrated ability to balance financial accountability with customer value creation, using strategic judgment to guide tradeoffs • Experience managing implementation partners, including enablement, certification, and performance management • Strong financial acumen and experience developing and managing P&L forecasts • Exceptional communication and executive presence, with a track record of influencing cross-functional stakeholders • Expertise with PSA tools, project management platforms, and performance dashboards, particularly Rocketlane and/or Planhat • Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations • Experience with grants management, CRM, ERP, or workflow automation SaaS products • Background in scaling Professional Services functions in a high-growth or mid-market SaaS company

🏖️ Benefits

• Medical, dental, and vision insurance • Flexible time off • Paid sick leave • 12 weeks of fully-paid parental leave • Annual learning and development stipend • Internet stipend • One-time home office set-up stipend • 401(k) retirement plan with company match • Incentive stock options, subject to the terms of Fluxx’s applicable stock plans