Technical Software Implementation Specialist

🕒 May 7

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Fluxx

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 Non-profit

🏛️ Government

☁️ SaaS

💰 $29.2M Venture Round on 2021-04

Non-profit • Government • SaaS

Fluxx is a leading provider of cloud-based grants management software solutions aimed at enabling data-driven grantmaking for foundations, governments, and public charities. The platform helps organizations streamline their grant processes, improve communication, and increase transparency with an intuitive interface that supports team collaboration and efficient decision making. With powerful features such as role-based dashboards, connected data systems, and robust reporting tools, Fluxx empowers grantmakers to maximize their impact. The company is recognized for its strong, engaged customer community and its ability to integrate third-party tools for enhanced efficiency and accuracy.

📋 Description

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines • Ability to navigate and balance competing priorities across multiple projects • Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements • When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform • Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond • Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration. • Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.) • Educate customers on how to use purchased software system and personalized system features • Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community. • Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience. • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

🎯 Requirements

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis • Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required. • Be comfortable presenting technical information and leading customer meetings with professionalism and integrity • Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions • Experience and/or understanding of data migration processes and principles • Detail-oriented with the ability to multitask, meet deadlines, and quickly process information • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration • Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions • Be a self-motivated, independent worker and thinker with a positive attitude • Familiarity with grant management processes is a huge a plus • Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker) • Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby • Passionate about Fluxx’s vision to become THE company that changes philanthropy forever.