Patient Account Representative

Job not on LinkedIn

🕒 July 10

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 38%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMS Inc.

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FMS Inc. is a company described on LinkedIn as focused on "Recruitment. " No further information was provided in the supplied text about services, specialties, markets, or products. Based only on the available data, FMS Inc. appears to operate in the recruitment/staffing space.

📋 Description

• Review patient accounts and discuss outstanding medical bills using professional communication • Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full • Ask clarifying and empathetic questions to understand patients’ financial situations and overcome payment barriers • Offer and securely process flexible payment options according to patient need and organizational guidelines • Follow consumer verification procedures required by HIPAA and client-specific compliance policies • Accurately document patient interactions, payment plans, and call outcomes in the account system • Maintain compliance with the FDCPA, TCPA, HIPAA, and other relevant regulations • Discuss healthcare-related financial issues with sensitivity and professionalism • Complete two months of Monday–Friday training from 8:30 AM to 5:00 PM CST (tentative) • Work post-training remote shifts Monday–Friday, either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM

🎯 Requirements

• Experience in medical collections, healthcare customer service, or revenue cycle roles such as billing or insurance follow-up • Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred • Excellent verbal and written communication skills with a focus on empathy and compliance • Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms • Detail-oriented with excellent documentation and follow-up practices • High school diploma or equivalent required • Reliable high-speed internet and secure, quiet workspace • Desktop and dual monitors with a 4vCPU processor and minimum 1.6 GHz or faster processor • Four-core processor or better required for higher video/screen share resolution and frame rate • 8000 MB RAM • Hard drive with 6 GB or more • .NET Framework version 4.6.1 or later • Windows 10/11 • Mouse, headset, and webcam • Comfortable using video conferencing tools throughout each scheduled shift • Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment

🏖️ Benefits

• Employee-provided WFH equipment • Desktop and dual monitors • Remote work arrangement after successful completion of training • Flexible payment options offered to patients based on need and organizational guidelines

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