Patient Account Representative

Job not on LinkedIn

🕒 July 10

🌪️ Oklahoma – Remote

🌪️ Oklahoma – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 47%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

📣 Marketing

🤝 B2B

🏦 Banking

Marketing • B2B • Banking

FMS is a brand agency specializing in financial services. The agency helps banks and other financial institutions build value through brand work — offering brand strategy, identity, naming, print, digital, video, and web. FMS highlights rebrands for multiple banks (Traditions Bank, First State Bank, Golden Belt Bank, etc. ), and lists 22 years in business, a team of about 30, 50+ companies rebranded, and numerous awards. Their primary focus is building brand and identity for financial services clients.

📋 Description

• Review patient accounts and discuss outstanding medical bills using professional communication • Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full • Ask clarifying and empathetic questions to understand patients’ financial situations and overcome payment barriers • Offer and securely process flexible payment options according to patient need and organizational guidelines • Follow consumer verification procedures required by HIPAA and client-specific compliance policies • Accurately document patient interactions, payment plans, and call outcomes in the account system • Maintain compliance with the FDCPA, TCPA, HIPAA, and other relevant regulations • Discuss healthcare-related financial issues with sensitivity and professionalism • Complete two months of Monday–Friday training from 8:30 AM to 5:00 PM CST (tentative) • Work post-training remote shifts Monday–Friday, either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM

🎯 Requirements

• Experience in medical collections, healthcare customer service, or revenue cycle roles such as billing or insurance follow-up • Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred • Excellent verbal and written communication skills with a focus on empathy and compliance • Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms • Detail-oriented with excellent documentation and follow-up practices • High school diploma or equivalent required • Reliable high-speed internet and secure, quiet workspace • Desktop and dual monitors with a 4vCPU processor and minimum 1.6 GHz or faster processor • Four-core processor or better required for higher video/screen share resolution and frame rate • 8000 MB RAM • Hard drive with 6 GB or more • .NET Framework version 4.6.1 or later • Windows 10/11 • Mouse, headset, and webcam • Comfortable using video conferencing tools throughout each scheduled shift • Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment

🏖️ Benefits

• Employee-provided WFH equipment • Desktop and dual monitors • Remote work arrangement after successful completion of training • Flexible payment options offered to patients based on need and organizational guidelines

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