Fraud Operations Lead

Job not on LinkedIn

🕒 July 4

🐊 Florida – Remote

🐊 Florida – Remote

💵 $135k - $175k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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FNF Family of Companies - Agency Division

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1847

🏠 Real Estate

🛡️ Insurance

💸 Finance

Real Estate • Insurance • Finance

FNF Family of Companies - Agency Division is the agency and title operations arm of Fidelity National Financial (FNF), a leading provider of title insurance and settlement services to the real estate and mortgage industries. The company emphasizes advancing, expanding, and protecting property ownership by offering title insurance, settlement services, and complementary mortgage and real estate services (including home warranties, UCC insurance, notary and relocation services). FNF also invests in real estate technology (brands like SoftPro, SkySlope, NextAce, ServiceLink) and provides annuities and life insurance products through affiliated businesses. FNF highlights market leadership (No. 1 in market share in residential purchase, refinance, and commercial markets; No. 1 or No. 2 in 39 states) and a corporate focus on fraud prevention, technology-enabled transactions, and a broad portfolio of real estate-related services.

📋 Description

• Lead and manage enterprise wire fraud operations, aligning intake, analytics, monitoring, detection, and response activities into a coordinated operating model. • Establish governance frameworks, standardized workflows, and escalation paths to ensure consistent incident handling across teams. • Build and mature the enterprise Fraud Operations structure while aligning efforts across multiple business units and functional teams. • Drive cross-functional analytics by integrating signals from platforms such as Proofpoint Email Security, Cybera, escrow systems, banking data, and other fraud-related sources. • Partner with analysts, Compliance, and technology teams to convert analytics into improved detection capabilities, operational processes, and system-enforced controls. • Identify patterns, emerging fraud threats, and systemic risks through cross-platform signal correlation. • Strengthen fraud monitoring and detection capabilities to shift the organization from reactive response to proactive detection. • Coordinate enterprise response to fraud attempts, ensuring timely triage, containment, escalation, and documentation. • Improve monitoring and reporting across all fraud events (both attempted and successful) to support investigations and strengthen detection processes. • Own enterprise fraud governance and reporting processes, including development and maintenance of KRIs, PKIs, fraud exposure reporting, and executive-level communication. • Define and strengthen operational controls related to wire instruction handling, fraud intake procedures, and detection workflows. • Coordinate with external partners including banks, law enforcement, and industry groups to support fraud recovery efforts and improve intelligence sharing. • Partner with program and project teams to accelerate fraud reduction initiatives and deliver measurable improvements in fraud prevention outcomes. • Reinforce consistent wire fraud prevention behaviors through training, communication, and operational process alignment across internal teams.

🎯 Requirements

• Bachelor’s degree in Information Systems, Cybersecurity, Business, Finance, or a related field, or equivalent combination of education and professional experience • 7+ years of experience in fraud operations, security operations, compliance, risk management, or similar operational leadership roles • Experience building, managing, or improving cross-functional operational processes in complex enterprise environments • Strong understanding of incident management processes, operational workflows, and governance frameworks • Experience producing operational reporting, dashboards, and metrics such as KRIs, PKIs, exposure reporting, and trend analysis • Demonstrated ability to translate data, analytics, or threat intelligence into operational improvements and control enhancements • Strong communication and leadership skills with the ability to influence cross-functional stakeholders.

🏖️ Benefits

• optional health and welfare insurance (medical/dental/vision/life/disability) • paid holidays, vacation, and sick time off • matching 401(k) plan and matching employee stock purchase plan