Senior Collections Specialist

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Follett Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1983

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Follett Software is a company providing a suite of integrated technology solutions designed to streamline processes and enhance resource management in educational institutions, such as schools and districts. These solutions include software for library management, student information systems, resource management, device management, and facilities management, all aimed at improving efficiency and boosting student success. The company also offers extensive support services including consulting, implementation, and training to ensure customers get the most value from their software subscriptions. By optimizing resource management and data utilization, Follett Software empowers educators to focus on student education and growth.

📋 Description

• Manage customer collections activity and support timely resolution of outstanding accounts receivable balances • Contact customers regarding outstanding balances and drive timely payment resolution • Maintain accurate records of collection efforts, customer commitments, disputes, and follow-up actions • Balance strong collection practices with a professional, solutions-oriented customer experience • Escalate risk accounts, recurring payment issues, and unresolved disputes as appropriate • Process customer payments and refunds accurately and promptly • Reconcile discrepancies between Follett and customer records • Partner with internal stakeholders to resolve unapplied cash, short payments, disputed balances, credits, and other account issues • Process approved write-offs and account adjustments • Maintain current and accurate customer account records, contacts, terms, billing requirements, and related data • Upload invoices and supporting documentation to customer portals • Support accounts across multiple legal entities and currencies • Ensure account documentation and internal records are complete, organized, and audit-ready • Partner with Accounts Receivable, billing, customer-facing teams, and other internal stakeholders • Communicate professionally with internal and external customers • Identify trends, recurring issues, and process gaps and recommend improvements • Perform other responsibilities as assigned

🎯 Requirements

• High school diploma or equivalent required • 5–8+ years of collections, accounts receivable, or related accounting experience required • Experience managing customer collections activity, payment processing, refunds, and account reconciliation • Experience with customers, accounts, or transactions across multiple currencies and/or legal entities strongly preferred • Strong written and verbal communication skills • Ability to navigate difficult conversations and manage conflict constructively • Strong negotiation, follow-up, and problem-solving skills • Strong customer service mindset and sound judgment • Ability to work independently while managing multiple priorities with accuracy, organization, and attention to detail • Experience maintaining customer account records, billing requirements, and portal submissions • Strong systems proficiency with ERP, accounting, billing, or receivables platforms • Strong Excel skills, including organizing data, analyzing account detail, identifying variances, and supporting collections and reconciliation • Strong documentation skills • Currently located in the United States and able to work without sponsorship • Suitable private and quiet home-office workspace • Work schedule with meaningful overlap with customers and internal teams in the southern hemisphere

🏖️ Benefits

• Fully remote work from anywhere in the continental U.S. (unless otherwise noted) • Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching • Company-paid disability and life insurance, with optional voluntary plans to enhance coverage • Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time • Retirement savings with employer match, vesting every pay period • Flexible Spending Accounts for healthcare and dependent care • Optional supplemental coverages, including accident, hospital, and critical illness insurance • Identity theft and credit monitoring • Legal protection services • Recognition and tangible rewards for individual and team achievements