Member Support Representative, Part-Time

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Serve as the first point of contact for inbound member inquiries • Greet callers empathetically and patiently • Document interactions and ongoing resolutions for seamless follow-up • Navigate internal FAQs, knowledge bases, and SOPs to resolve questions • Maintain accurate and complete member records • Perform real-time eligibility checks and provide benefits guidance • Answer questions about Telenutrition • Match members with dietitians and suitable appointment times • Troubleshoot platform and account issues and provide basic technical support • Manage inquiries regarding incentive offerings with internal teams and external vendors • Handle sensitive and protected information with personal accountability • Collaborate with peers, leaders, and internal groups to resolve complex problems • Maintain high quality assurance scores on recorded calls and written documentation • Resolve escalations efficiently to support first-contact resolution • Adhere to required shift schedules

🎯 Requirements

• Reliable high-speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload • Prior remote experience highly preferred: 1+ years working successfully in a dedicated work-from-home or hybrid call-center environment • Ability to communicate complex information concisely in writing • Experience working with sensitive and protected information, including PII and PHI • Basic understanding of HIPAA • Completely private, secure, and quiet workspace • Availability Monday through Thursday from 11AM–5:30PM PST and Friday from 11:30AM–5PM PST • Availability until 8 PM PST is a plus • Ability to navigate knowledge bases and multiple systems simultaneously • Experience solving complex problems requiring critical thinking and resource navigation

🏖️ Benefits

• Remote-first company • Flexible and remote location • Time off • Collaborative team • Equal employment and advancement opportunity • $4k annual commission plan ($1k/quarter)