Housing Support Specialist

🔥 0 minutes ago

🏈 Alabama, Alaska, +16 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $17 - $19 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders • Serve as a key point of contact for adjusters and landlords during insured relocations • Manage the full lease extension process, including approvals, updated lease terms, timelines, and expectations • Monitor upcoming lease expirations to prevent service interruptions • Coordinate and resolve in-stay service requests, including furniture exchanges, add-ons, and maintenance concerns • Collaborate with landlords, property managers, and vendors on service solutions and extension agreements • Investigate and resolve property condition, damage, and vendor performance issues • Maintain financial and operational records, client ledgers, extension costs, move-out coordination, lease terminations, and security deposit reconciliation • Document communications, updates, and actions in internal systems • Identify risks, delays, or service failures and escalate appropriately • Provide high-touch service for VIP or complex claims • Handle multiple claims while meeting service-level expectations and deadlines • Support quality programs and perform other assigned duties

🎯 Requirements

• High school diploma or GED required • Two (2) years of experience in leasing, property management, customer service or account management • Previous experience in insurance, temporary housing, property management or real estate strongly preferred • Exceptional verbal and written communication skills • Strong organizational skills for managing high volume of extensions, deadlines, and service requests • Detail-oriented focus on billing accuracy, lease documentation, and system updates • Strong problem-solving and critical-thinking abilities • Proficiency in Microsoft Office (Word, Excel) and ability to learn internal systems and CRM platforms • Ability to work independently in a fast-paced environment with shifting priorities • Strong coordination and relationship management skills • Solutions-oriented mindset with a proactive approach • High level of accountability, urgency, and ownership • Credit security clearance, confirmed via a background credit check, required • Bi-lingual English/Spanish a plus

🏖️ Benefits

• Work-life balance • Reasonable accommodations when applicable and appropriate • Equal opportunity workplace • Drug-free workplace