Member Support Representative – Temporary Part-Time

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Serve as the first point of contact for inbound member inquiries • Document interactions and ongoing resolutions for follow-up • Use FAQs, knowledge bases, and SOPs to resolve questions • Maintain accurate and complete member records • Perform real-time eligibility checks and provide benefits guidance • Answer questions about Telenutrition • Match members with dietitians and schedule suitable appointments • Troubleshoot platform, account, and basic technology issues • Manage inquiries regarding incentive offerings with internal teams and external vendors • Protect sensitive and protected information • Collaborate with peers, leaders, and internal groups on complex problems • Achieve quality assurance, first-contact resolution, and schedule-adherence goals

🎯 Requirements

• Strong oral and written communication skills • Ability to work independently in a fully remote environment • Ability to manage multiple ongoing tasks and deadlines • Ability to adapt to workflow and process changes • Ability to navigate knowledge bases and multiple systems simultaneously • Experience solving complex problems requiring critical thinking and resource navigation • Detail-oriented and committed to accurate, complete resolutions • Goal-oriented; able to meet metric and quality goals • Reliable high-speed internet: approximately 100 Mbps download and 20 Mbps upload minimum • Prior remote experience highly preferred: 1+ years in a dedicated work-from-home or hybrid call-center environment • Ability to communicate complex information concisely in writing • Experience handling sensitive and protected information, including PII and PHI • Basic understanding of HIPAA • Completely private, secure, and quiet workspace • Availability Monday-Friday between 9 AM and 5 PM PST; availability until 8 PM PST is a plus • Approximately 29 hours per week; temporary position lasting up to 6 months

🏖️ Benefits

• Remote-first company • Flexible and remote location • Engaging, collaborative team • Time off • Equal employment and advancement opportunity