Client Success Support Specialist

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🔥 28 minutes ago

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Forbes Travel Guide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1958

💼 Consulting

✈️ Travel

🏨 Hospitality

💰 Series A on 2011-08

Consulting • Travel • Hospitality

Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants, spas and ocean cruise ships. Its anonymous, highly trained inspectors visit and evaluate properties against up to 900 objective criteria (including multi-night hotel stays), emphasizing service and experience, and publish Star Ratings (Five-Star, Four-Star, Recommended) and related editorial content. The organization also offers professional services to hospitality suppliers and maintains an editorial platform featuring travel stories, award winners, and destination guides.

📋 Description

• Proactive and reactive contact updates across internal systems, including Salesforce and our proprietary Partner Site • Management and update of client data within the Partner Site, including asset creation, contact management, username and password resets • Management and distribution of trials and information regarding FTG products and platform services • Assisting on a variety of assignments associated with the annual rating report deliveries, Star Rating announcement, our Luxury Summit event and other special projects and events

🎯 Requirements

• 3 years or more experience in Client Success or related field • Highly proficient with MS Office/Excel • Salesforce Experience a plus • Excellent written communications skills in English • Creative and analytical thinker with strong end to end problem-solving skills • Extremely organized, mature, self-motivated and independent worker • Ability to multitask and handle daily deadlines

🏖️ Benefits

• Health insurance • Professional development