Sales Operations Representative

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $71.4k - $93.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Formfactor

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📚 Education

🎯 Recruiter

Consulting • Education • Recruitment

Formfactor is a product design school based in Russia that offers training programs for aspiring and experienced designers, including job-placement (employment guarantee) and skills-development tracks. The organization runs career consultations, skills assessments, tailored learning programs, and has a large community of designers. Their services are aimed at individuals seeking to start or advance a career in product design.

📋 Description

• Support assigned customer accounts under the guidance of senior Sales Operations team members • Assist Sales Account Managers with routine account activity, customer follow-up, and internal coordination • Develop professional working relationships with customer procurement, operations, and internal support teams • Provide timely updates on order status, shipment timing, and open action items • Collect and update customer demand information in coordination with Sales Account Managers • Support forecast data entry, validation, and follow-up • Coordinate with Planning and senior team members to confirm supply and schedule information • Maintain accurate CRM and ERP records, including customer information, order details, and follow-up notes • Support order management from purchase order receipt through shipment under supervision • Assist with order entry and validation, including part numbers/configurations, delivery dates, and customer-specific requirements • Track backlog, expedite requests, pushouts, and order changes while escalating issues as needed • Coordinate with internal teams to confirm customer requirements and support schedule alignment • Monitor shipment status and support on-time delivery follow-up • Gather updates related to capacity constraints, long lead-time materials, build and qualification timelines • Identify and communicate potential schedule risks to senior team members • Document escalation issues, owners, and next steps • Track new probe card design activity and customer or engineering updates • Track customer qualifications, first silicon/first article timelines, design iterations, and revisions • Update NPI milestone trackers and follow up on open items • Coordinate across sales, planning, supply chain, engineering, and manufacturing/operations • Participate in account reviews, supply/demand calls, and production meetings to capture updates and action items • Follow up with internal stakeholders to support customer commitments and operational priorities • Maintain reports, trackers, and KPI data • Identify routine process issues and suggest improvements

🎯 Requirements

• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience • 0–2 years of experience in Sales Operations, Customer Operations, Customer Service, Supply Chain, or a related business support role • Interest in semiconductor, wafer test, high-tech manufacturing, or customer operations preferred • Basic understanding of, or willingness to learn, forecasting and demand planning concepts • Basic understanding of, or willingness to learn, order management and ERP/CRM systems • Basic understanding of, or willingness to learn, supply chain and manufacturing workflows • Microsoft Excel • Microsoft Office • Oracle • Salesforce • Communication • Customer follow-ups • Deadline adherence • Detail-oriented and high accuracy • Issue escalation • Multitasking • Problem solving • Willingness to learn • Regular hours are day shift • Equivalent experience may be considered in place of the preferred bachelor’s degree

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability coverage • 401(k) with company match • Employee stock purchase plan (ESPP) • Paid time off • Quarterly profit-sharing bonuses • Flexible spending or savings accounts