Customer Billing Support Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Formstack

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📚 Education

💰 $425M Private Equity Round on 2021-11

Consulting • Healthcare • Education

Formstack is a workplace productivity platform that helps organizations digitize information, automate workflows, and optimize processes without requiring coding skills. It provides tools for building online forms, generating documents, and facilitating electronic signatures. Integrated seamlessly with CRMs and other business systems, Formstack enables data collection, management, and analysis, enhancing data integrity and reducing manual task dependency. With its robust suite of solutions, Formstack serves over 32,000 organizations across industries such as healthcare, finance, and education, while also offering specialized tools for Salesforce users.

📋 Description

• Serve as the primary point of contact for incoming basic billing support requests via email, chat, and/or scheduled phone support • Perform daily billing tasks, including preparing refunds and credits, issuing invoices, processing customer account changes, responding to billing inquiries, and helping customers update billing information • Ensure customer contact information on file is accurate and up to date • Troubleshoot electronic payment failures and work to resolve them • Complete customer vendor setup requirements, including providing basic company and banking information • Meet or exceed established customer inbound ticket quotas while managing and resolving requests in a timely and professional manner • Assist with maintaining written and/or video documentation for internal billing processes and procedures, with a focus on non-Intake processes • Provide project support as requested by management • Work under the direction of the Billing Manager and closely with the Accounting Team

🎯 Requirements

• 1–3 years of experience in a customer service role • Working or foundational knowledge of billing concepts, particularly SaaS billing and subscriptions • Excellent written and verbal communication skills in English • Ability to explain complex information clearly and concisely • Strong organization, accuracy, and attention to detail • Ability to multitask, manage multiple deadlines, prioritize assignments, and adjust to changing needs • Ability to work effectively within a remote team and collaborate across teams • Working skills in billing, technology, product knowledge, data analysis, tools and technology, and problem solving • Foundational awareness of accounting, business concepts, processes and operational workflows, and cross-team collaboration • Willingness to work Mountain or Pacific Timezone Hours • Experience with Salesforce, Zuora, ZenDesk or other billing and ticketing systems is a bonus

🏖️ Benefits

• Bonus up to 5% of base salary • Remote work arrangement • Equal opportunity and commitment to equitable hiring and diversity

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