Senior User Researcher, Human Centered Design, Human Factors

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fors Marsh

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📣 Marketing

📦 Logistics

Healthcare • Marketing • Logistics

Fors Marsh is a research and consulting firm that specializes in using science and strategy to create positive social and behavioral change. The company works with organizations in various sectors, including government and private industry, to develop evidence-based solutions and deliver impactful results. Fors Marsh is dedicated to improving public policy, enhancing workplace productivity, and influencing societal outcomes through meticulous research and strategic consultation.

📋 Description

• Lead planning, design, execution, analysis, and reporting of user research studies across the full research lifecycle • Recommend and defend qualitative and quantitative research methodologies and study designs • Ensure research activities meet evidence-based practices and rigorous scientific and ethical standards • Review research findings, synthesis, and recommendations for technical accuracy, clarity, and completeness • Conduct usability and accessibility evaluations for diverse government-service users, including people with disabilities and varying digital literacy • Translate complex findings into actionable recommendations for product teams, designers, and policymakers • Collaborate with designers, product managers, and engineers to embed research insights into service design decisions • Lead technical discussions and presentations with government stakeholders • Advise on service design standards, USWDS, and Section 508 accessibility requirements • Provide technical guidance and mentorship to research staff • Contribute to proposal development and capture efforts, including background research and study design recommendations • Serve as the technical anchor for a research team and engage directly with government stakeholders • Support an upcoming federal contract focused on user research, human-centered design, and human factors professional services

🎯 Requirements

• Bachelor's degree in Human-Computer Interaction, User Experience, Psychology, Cognitive Science, Human Factors, Information Science, Anthropology, Sociology, Design Research, or a related discipline • Minimum of eight years of professional experience conducting user research for digital products or services • Demonstrated command of qualitative and quantitative research methodologies • Expertise in digital service design and delivery, from initial concept through launch and iteration • Hands-on experience conducting usability and accessibility evaluations against recognized standards • Track record of translating research findings into recommendations that measurably shaped design or product decisions • Exceptional written, verbal, facilitation, and presentation skills • Must be a U.S. Citizen • Consent to a full background check • Must meet eligibility criteria for access to sensitive information • Preferred, not required: consulting or professional services experience • Preferred, not required: federal agency experience, especially CDC, IRS, and/or DHS • Preferred, not required: familiarity with Section 508 and OMB digital experience guidance; DHS Trusted Tester • Preferred, not required: agile or scrum experience • Preferred, not required: experience mentoring or leading research staff • Preferred, not required: familiarity with human factors engineering standards and tools such as the System Usability Scale • Relevant professional certification is preferred, including NN/g UX Certification, CCXP, or comparable certification

🏖️ Benefits

• Top-tier health and dental covered at 100% for employee coverage • Additional vision, and long and short-term disability options • Flexible leave policy allowing employees to take leave as required to balance work and home responsibilities • Floating holiday bank • Generous matching retirement contributions with no vesting period starting the third month of employment • Dedicated training and development budgets • Paid time off for volunteering • Staff-led affinity groups • Product and service discounts through the certified B Corp network