Product Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Fortanix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2022-09

Cybersecurity • Enterprise • SaaS

Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.

📋 Description

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues • Work to reproduce customer issues and qualify critical issues • Publish Technical Support Bulletins and other user documentation in the Knowledge Base • Build a positive customer experience by working closely with Development, Sales, Quality Assurance • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc • Provide on-call support 24x7 on an as needed basis

🎯 Requirements

• Hands-on 5+ years related experience working in a support organization • Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required. • Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.) • Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus • Understanding of KMS interfaces (KMIP, REST API, etc.) • Ability to work in a highly fast paced, rapid growth environment • Strong collaboration, written and communication skills

🏖️ Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine cloud computing. • Unlimited PTO (it’s between you and your work!) • 40 hours of Volunteer Time Off/year • Internet stipend • Friendly culture that brings the best out of everybody • 401k • Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more.