Product Specialist

🕒 September 30

🗽 New York – Remote

🗽 New York – Remote

💵 $60k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪄 Product Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Fortell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🔧 Hardware

🤖 Artificial Intelligence

Healthcare • Hardware • Artificial Intelligence

Fortell is designing AI-powered hearing aids that use custom AI chips to clarify speech in real time, helping users separate conversation from noise rather than merely amplifying sound. The company combines cutting-edge science, human-centered design, and clinical audiology to restore clarity, confidence, and social connection; its debut product is available through Fortell Audiology and the business is backed by venture investors.

📋 Description

• Conduct intake calls to understand customer needs and educate customers on products and services • Drive scheduling rates for qualified leads by communicating value and addressing early questions • Resolve customer concerns throughout the customer journey to support high NPS and low return rates • Provide Bluetooth and iPhone support and coach clients on device use • Assist customers with technology, including Zoom and remote care sessions • Troubleshoot products in person and remotely • Maintain customer documentation in Salesforce, Intercom, and other customer experience platforms • Learn complex clinical concepts and technology to educate and support clients • Collaborate with the broader team to improve product offerings and customer experience • Cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining the professional environment

🎯 Requirements

• Ideally 2+ years of experience in operations, customer service or sales in healthcare, or a related field • Excellent written and verbal communication skills with a warm, empathetic style • Confidence in de-escalating concerns and turning challenges into positive outcomes • Strong organizational skills and comfort managing multiple customer interactions simultaneously • Proficiency with support software and general tech troubleshooting • Experience with Salesforce or similar CRM is a plus • Proactive mindset and ability to anticipate customer needs • Ability to build rapport and trust • Ability to work weekends and the listed hours • Regular schedule includes Tuesday–Saturday or Sunday–Thursday, 9 am–6 pm PST

🏖️ Benefits

• Competitive compensation • Premium medical, dental and vision packages • 401(k) • Paid PTO and sick days • Stock options • Generous benefits package

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume