Key Account Manager

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Forward Air Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

📦 Logistics

Transport • Logistics

Forward Air Corporation is a leader in the expedited ground transportation industry, providing a comprehensive portfolio of services for over 25 years. They specialize in expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage, and pool distribution, along with tailored temperature-controlled logistics services. Committed to innovation, Forward Air continuously enhances technologies, systems, and tools to meet unique customer shipping needs across North America, establishing itself as a single resource and partner for supply chain solutions.

📋 Description

• Develop and execute strategic account plans to drive customer retention and revenue growth • Build and maintain executive-level relationships as a trusted advisor and primary strategic contact • Lead business reviews, executive alignment meetings, and quarterly business reviews to evaluate performance and identify opportunities • Partner with customers on growth roadmaps, innovation strategies, and continuous improvement initiatives • Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings • Own customer performance metrics and KPIs, providing insights and recommendations to improve operational and financial results • Lead resolution of complex business challenges while balancing customer needs with organizational objectives • Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes • Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans • Champion digital transformation, automation, and technology-enabled solutions • Monitor account health, identify retention risks, and implement proactive mitigation strategies • Drive account forecasting, revenue planning, and strategic growth initiatives • Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements • Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development • Promote a customer-centric culture by aligning cross-functional stakeholders around account objectives and customer commitments • Perform other duties as assigned

🎯 Requirements

• Undergraduate degree in a related field from an accredited college or university required • 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related customer-facing leadership roles • Proven success managing complex customer portfolios with annual revenues of approximately $15M to $50M+ • Deep expertise in logistics, transportation, supply chain management, contract logistics, warehousing, distribution, or related industries • Demonstrated success developing and executing account growth strategies that drive revenue expansion, customer retention, and profitability • Strong executive presence with the ability to influence, negotiate, and build credibility with senior leaders internally and externally • Experience leading cross-functional teams and aligning Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation functions • Exceptional analytical, communication, presentation, and relationship management skills with a consultative problem-solving approach • Demonstrated discretion and confidentiality in handling sensitive information • Proficiency with Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing tools (Teams, Zoom, Webex, etc.) • Must be comfortable with travel for related meetings/events • Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred • Experience supporting customers in life sciences, aerospace, automotive, high-tech, industrial manufacturing, consumer goods, or related sectors preferred

🏖️ Benefits

• Remote work arrangement • Travel for related meetings/events