Collections Specialist

🔥 12 minutes ago

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Forward Financing

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

💰 $250M Debt Financing on 2021-05

Finance • Fintech • B2B

Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.

📋 Description

• Service a portfolio of small and medium sized business customer accounts using calls, text messages, and emails • Negotiate sustainable payment plans with customers while meeting Forward Financing business objectives • Achieve monthly recovered-payment goals and meet or exceed incentive compensation targets • Leverage and explain legal collections processes to drive customer engagement and resolution • Document account status and next steps regularly in Salesforce CRM • Directly support small business owners experiencing financial hardship and offer payment relief

🎯 Requirements

• Bachelor’s Degree preferred or equivalent work experience • 5+ years of professional Customer Service, Sales, or Collections experience • Ability to listen to customer needs, communicate effectively, respond empathetically, and recover monthly targets of past-due customer balances • Ability to negotiate sustainable payment plans • Ability to professionally leverage and explain legal collections processes • Team player who asks questions and takes initiative to suggest process and system improvements • Strong analytical and written communication skills • High attention to detail • Competitive nature with ability to maintain focus and complete tasks independently • Ability to navigate multiple computer programs simultaneously • Bilingual in Spanish and English • Authorized to work for any employer in the US • Must not require current or future sponsorship

🏖️ Benefits

• Monthly performance-based incentive with potential to earn an additional $1,750 USD per month • Medical insurance • Dental insurance • Vision insurance • Commuter benefits • Flexible time-off policy • Paid parental leave • 401k match for US employees • Wellness reimbursement • Volunteering days • Annual professional development budget • Charitable donation match • Flexible work location, including home, office, or a combination • Virtual and in-person team events and colleague activities