Collections Specialist

🕒 August 6

🇺🇸 United States – Remote

💵 $28 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Forward Financing

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🤝 B2B

💰 $250M Debt Financing on 2021-05

Finance • Fintech • B2B

Forward Financing is a company that provides fast and flexible financing solutions for small businesses. They specialize in offering capital to small businesses that may struggle to secure funding from traditional financial institutions. With a simple application process, businesses can receive funding decisions within hours and may have funds transferred the same day. Their revenue-based financing model allows payments to adjust with the business's revenue. Forward Financing aims to provide clear and transparent terms, ensuring customer satisfaction and trust. They have been recognized for their excellent service and are rated highly by small business owners.

📋 Description

• Service a portfolio of small and medium-sized business customer accounts using calls, text messages, and emails • Negotiate with customers to establish sustainable payment plans that meet customer and Forward Financing objectives • Achieve monthly recovered-payment goals and meet or exceed incentive compensation targets • Professionally leverage and explain legal collections processes to drive customer engagement and resolution • Regularly document account status and next steps in Salesforce CRM • Support small business owners experiencing financial hardship with payment relief

🎯 Requirements

• Bachelor’s Degree preferred or equivalent work experience • 5+ years of professional Customer Service/Sales/Collections experience • Ability to listen to customer needs, communicate effectively, respond empathetically, and recover monthly targets of past due customer balances • Team player who asks questions and takes initiative to suggest improvements to current processes and systems • Strong analytical and written communication skills with high attention to detail • Competitive nature with ability to maintain focus and complete tasks independently • Ability to navigate multiple computer programs simultaneously • Bilingual in Spanish and English • Must be authorized to work for any employer in the United States

🏖️ Benefits

• Monthly performance-based incentive with potential to earn an additional $1,750 USD per month • Medical insurance • Dental insurance • Vision insurance • Commuter benefits • Flexible time-off policy • Paid parental leave • 401k match for US employees • Wellness reimbursement • Volunteering days • Annual professional development budget • Charitable donation match • Remote-first workplace flexibility • Ability to work from home, in the office, or a combination of both • Virtual and in-person team events and celebrations