Guest Recognition Specialist – Reservations Sales Agent

🔥 1 minute ago

⛰️ Colorado, Florida, +4 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Four Seasons Hotels and Resorts

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1961

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Four Seasons Hotels and Resorts is a luxury hospitality company that operates a global collection of hotels, resorts, and private residences. Renowned for its exceptional service and high-end amenities, Four Seasons provides guests with unique experiences in some of the world's most sought-after destinations. The brand emphasizes the cultivation of extraordinary moments, ranging from gourmet dining and wellness offerings to adventure travel and bespoke services.

📋 Description

• Manage guest profiles on property, pre-arrivals, and non-guest profiles while upholding data privacy standards • Review guest reservations and profiles daily using the pre-arrival screen in Opera and Golden, at least two days prior to arrival • Champion profile management and coordinate with relevant departments to ensure guest essentials and preferences are met • Capture sales from incoming reservation calls and coordinate reservation details • Review glitches and Medallia surveys to keep essentials and preferences up to date in Golden • Run reports for special requests and hard-block rooms for special requests • Inform the Manager of special attention and VIP matters • Follow up on extra tasks and responsibilities assigned by the Director of Reservations • Serve as a public ambassador for Four Seasons Hotels

🎯 Requirements

• Proficient computer skills and knowledge in Microsoft Office products, Opera, Salesforce and other programs as needed • Independent judgment and discretion in decision making and managing confidential property information • Well organized and able to prioritize in a busy environment • Adaptable and able to learn new skills and tasks efficiently • History of working in a team environment and developing working relationships • Ability to sell and convert reservation inquiries • Open to constructive feedback • Remote position is location dependent • Fluency in English is required • Current work authorization in the United States is required • Willingness to work flexible hours and days of the week • Full-time availability

🏖️ Benefits

• Winter Season Lifestyle Benefit • Merchant Pass Available • 401k participation with company matching program • Medical, Dental and Life Insurance • Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide • Employee Cafeteria available for meals • Employee development and training opportunities • Employee engagement opportunities