Central Operations Supervisor – Rebate Processing

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $72k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 0%

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Supervise the functions of the Central Processing department • Support operational activities for Services and Products • Monitor department efficacy, improve operating processes, and report to upper management • Reinforce superior customer service through example and follow-through • Conduct periodic meetings and presentations with team members • Provide leadership, training, and supervision within the department • Coordinate staff coverage across department operations • Review and process applications and supporting documents for accuracy and completeness • Monitor daily tasks, operations, quality control, production goals, quality goals, and KPIs • Support contract and rebate administration • Complete administrative tasks accurately and on time • Assume responsibility for department functions during staff absences or overload situations • Process, solve, and answer difficult problems or inquiries • Assist with development and growth of department staff through communication and delegation • Interact with customers by phone, email, chat, and other channels • Support other departments and tasks as needed • Assist with performance appraisals, disciplinary actions, and interviewing candidates

🎯 Requirements

• Associate degree or equivalent work experience • 1–3 years’ experience in operations roles; preferably with production based/customer service experience • Strong customer/client service and communication skills • Ability to handle a wide work variety and work in a fast-paced environment • Detail oriented, organized, self-starter with ability to prioritize workload • Proficient with Microsoft Office, specifically Excel (pivot tables/data analysis functions), Word, Outlook and Visio • Ability to work within database systems, including data export and reporting • Ability to communicate effectively, verbally and in writing, with customers, clients and employees • Ability to analyze and interpret data and solve practical problems • Knowledge/functional ability with mathematical concepts including fractions, percentages, ratios and other concepts necessary for department performance analysis • Committed to diversity and inclusion • Reliable transportation • Valid driver’s license • Willingness to travel up to 5%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs