Operations Analyst

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Identify and deliver operations improvements focused on Excel-based tools, process changes, and Information Management enhancements • Develop and streamline reporting and tracking tools for client and program deliverables • Develop project timelines and manage critical milestones for on-time delivery • Report on in-progress and upcoming tasks against project timelines • Liaise with support departments and potentially the client to complete projects and enhancements • Identify automation opportunities through advanced Excel tools or Information Management development • Serve as the point person for process, technology, and tool enhancements • Plan training needs, process changes, and reporting capabilities resulting from program enhancements • Support rollout of new tools and program features, including development, testing, and training • Identify and deliver continuous improvement opportunities through system and process advancements • Manage program reporting needs, including invoicing, data-entry validations, and troubleshooting • Train additional staff on reporting capabilities

🎯 Requirements

• High School diploma or equivalent required • 1–2 years of previous customer service/sales/office experience required • 2 years of report design and development • 1–2 years in client facing project management • Strong customer service and communication skills • Ability to handle a wide work variety and work in a fast-paced environment • Detail-oriented, organized, self-starter, and able to prioritize workload • Ability to identify and resolve project application issues with customers and trade allies • Proficient in Microsoft Office, specifically Word, Excel and Outlook • Strong data entry skills in tracking systems/databases • Effective verbal and written communication with customers, clients and employees • Ability to analyze and interpret data and solve practical problems • Knowledge of mathematical concepts such as fractions, percentages and ratios • Commitment to diversity and inclusion • Reliable transportation • Valid driver's license • Willingness to travel up to 10%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs