Operations Manager I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $73k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Franklin Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

⚡ Energy

💼 Consulting

☁️ SaaS

💰 Private equity on 2024-03

Energy • Consulting • SaaS

Franklin Energy is a clean energy solutions firm that helps utilities, state energy offices, contractors, and large commercial & industrial clients design, deliver, and scale energy programs and clean-energy projects. They offer strategic consulting, turnkey program delivery, product solutions, and design/build services for energy efficiency, solar PV, battery storage, EV charging, and electrification. Franklin also develops and licenses software and digital tools (NGAGE, Snugg Pro, PRAXIS, NEXUS, Smart Commerce) for program management, home energy assessments, C&I project workflows, behavioral engagement, and online commerce. The company emphasizes equitable participation, measurable savings, and integrates customer insights, field operations, and stakeholder collaboration; their reported 2025 results include 3. 7M customers served, $38. 2M in low-income incentives delivered, 1,900+ clients, and 30+ years of experience.

📋 Description

• Manage day-to-day operations of components of the program portfolio/department • Manage and lead Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators • Support delivery of operations team goals toward program and portfolio KPIs • Support and deliver payment reviews, application intake, customer service calls, and team scheduling • Forecast, track, invoice, and report on programs/projects • Oversee weekly and monthly departmental/program reporting • Identify process-improvement opportunities to improve customer/client satisfaction • Work with internal functional and program teams on process and quality-assurance projects • Maintain documentation for contracts, SOWs, Cost Allocation Agreements, KPIs, and related materials in SharePoint • Support financial, legal, and budget tracking for portfolio-program compliance • Manage and track compliance requirements for contracts, addendums, proposals, and subcontracts • Complete special ad-hoc projects and reporting • Develop systems, processes, and process improvements as a technical resource/consultant • Manage team staffing, budgets, goals, productivity, and provide analysis, solutions, and recommendations • Coordinate internal support-team efforts, reporting, meetings, leadership coordination, portfolio-wide training, and events • Coordinate portfolio resource sharing • Support reporting needs for internal customers, portfolios, programs, and the business

🎯 Requirements

• Bachelor’s degree in Business, Finance, Engineering or related field from an accredited college or university • Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes • 1–3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred) • Ability to maintain confidentiality • Ability to analyze financial data and prepare financial reports and statements • Ability to analyze program performance data and reports • Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards • Data entry skills in entering, tracking, maintaining, and querying databases • Ability to communicate effectively both verbally and in writing • Ability to communicate to customers, clients, employees, and supervisor effectively • Ability to analyze and interpret data and solve practical program problems • Knowledge of mathematical concepts such as fractions, percentages, and ratios • Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio • Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders • Committed to diversity and inclusion • Reliable transportation • Valid driver’s license • Willingness to travel more than 60%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Retirement benefits • Paid time off • Paid holidays • Other company-sponsored benefits and programs