Team Lead of Care

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare • Healthcare Insurance • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Serve as the direct point of contact for team member inquiries and concerns • Respond to and resolve escalated or complex issues • Manage team member performance through motivation, performance assessment, communication, and feedback • Monitor daily workflows to ensure performance goals, policies, procedures, and compliance guidelines are met • Support process improvement by identifying system or workflow opportunities • Assist management with interviews and new team member training • Lead, mentor, and advise Care Coordinators and Team Support Specialists • Provide exceptional customer service to clients and caregivers

🎯 Requirements

• Experience managing/supervisory employees • Exceptional experience leading, mentoring and developing employees • Experience with performance management • 3+ years customer service experience • Ability to provide seamless customer service, interact with customers, answer inquiries, and handle complaints • Experience with data input and case review • Ability to build rapport and confidence with the team • Ability to motivate a team to meet and/or exceed case management targets or metrics • Computer proficiency required • Ability to leverage technology to identify, research, and solve customer issues • Excellent communication and organizational skills • Poise and patience when dealing with customers • Bilingual in English and Spanish, or other languages desired

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities to grow your career • Inclusive work environment • Equal Opportunity Employer