Customer Service Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Frost Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🔧 Hardware

☁️ SaaS

🤝 B2B

Hardware • SaaS • B2B

Frost Solutions is a company that provides rugged, solar-powered mini-weather stations and accompanying cloud software for remote, hyperlocal road and site weather monitoring. Their hardware (Mini-Weather Station, snow depth sensor, vision camera) collects pavement temperature, surface friction/grip indicators, air conditions, visibility, and site images every minute. Frost’s cloud platform (Frost Vision) uses AI-driven alerts and hyperlocal 72-hour forecasts to notify municipalities, commercial snow/ice contractors, property managers, schools, and airports so they can dispatch crews, reduce salting, and lower operating costs. The product is sold and hosted as a cloud-enabled service (AWS mentioned) and emphasizes real-time visibility, scalable rugged installations, and ROI through reduced labor, materials, and improved operational decisions. Frost is presented as serving communities across North America and is trusted by professionals in multiple states and provinces.

📋 Description

• Provide customer service support to Fortune 500 companies • Obtain, analyze, and verify the accuracy of order information in a timely manner • Initiate and/or implement corrective action as needed • Maintain an excellent standard of service and high customer satisfaction • Receive, process, and verify customer orders using the organization’s internal systems • Respond to customer service requests for order changes • Maintain order and customer information files • Communicate changes to appropriate personnel and departments • Provide quality service to external customers • Access internal systems to obtain and extract order information • Provide customer service management with data for scheduled and special reports

🎯 Requirements

• High School Diploma or GED • Must be at least 18 years of age • Must reside in the United States • Not hiring in Connecticut, Maryland, Massachusetts, New York, or Oregon • Must be a US Citizen or legal resident • Must be willing to service a minimum of 15 hours per week • Desktop/tower computer with separate monitor recommended • 1.6 GHz dual-core CPU or greater • 4 GB of RAM or greater • 1280 x 1024 (SXGA) screen resolution • 1920 x 1080 (Full HD or 1080p) recommended • Ability to work at least 18 hours a week

🏖️ Benefits

• Ability to provide contact center services from home • Generate revenue while servicing some of the largest companies in the world

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