Sales Operations Support – PACS Informatics Software

Job not on LinkedIn

🕒 September 17

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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Logo of FUJIFILM Corporation

FUJIFILM Corporation

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base • Maintain fluent knowledge of sales models, contracts, and available product options for Synapse Select • Maintain and update reference documentation under the direction of the Manager of Operations – Informatics, Global Product Manager, and Sales Team • Work with customers to update and maintain customer contact information • Maintain multiple customer databases and act as liaison between customers and Fujifilm departments • Collaborate with Global Product Manager, Finance departments, and Sales Team to address billing issues • Provide customers with detailed account information as needed • Provide customer account and business metric data to the Global Vice President Cardiovascular Business and Global Product Manager • Identify contract inadequacies and support efforts to increase profit margins and standardize processes • Intake, communicate, manage, and track customer cancellations and related tasks • Schedule internal and external meetings • Send customer notifications following established processes or at the request of legal or leadership • Comply with the company’s Quality Management System and applicable regulatory requirements

🎯 Requirements

• Associate’s degree in business preferred or equivalent experience • Minimum of 1-2 years of relevant experience • Experience working with customer contracts preferred • Fluent in Microsoft Office Products • Ability to provide support on multiple projects at the same time • Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities • Strong interpersonal, verbal and written communication skills • Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus • Strong problem-solving skills • Extreme attention to detail • Must comply with applicable U.S. Food and Drug Administration medical device regulatory requirements • Must comply with applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards • Usual office working conditions; ability to sit for extended periods; good manual dexterity; occasionally lift and/or move up to 10 pounds • Occasional (up to 10%) travel may be required

🏖️ Benefits

• Dynamic, flexible work environment • Occasional travel may be required based on business need • Equal opportunities in compensation, benefits, and training • Reasonable accommodation during the application and selection process • COVID-19 vaccination, testing, and face-covering accommodations where legally applicable

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