Invoice Management Analyst/Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Full Potential Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🤝 B2B

🏢 Enterprise

Consulting • B2B • Enterprise

Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.

📋 Description

• Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes. • Assist with maintenance of fee codes, classification logic, routing rules, and system data. • Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects. • Support identification and documentation of system issues, rule gaps, and classification discrepancies. • Assist with testing and validation of system updates, rule changes, and enhancements. • Maintain documentation for fee codes, business rules, testing results, and issue tracking. • Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues. • Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis. • Assist with root cause analysis and tracking of issue resolution and remediation efforts. • Coordinate with internal teams to track and follow up on system tickets and issues. • Identify opportunities for process improvement and increased efficiency. • Serve as a resource for basic questions related to invoice workflows and reporting.

🎯 Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred. • 3-5 years of mortgage servicing, operations, or related experience preferred. • Expert experience with ICE Invoice Management (IM), MSP • Strong understanding of invoice processing, data entry, or financial operations. • Ability to manage multiple priorities, meet deadlines, and escalate issues appropriately. • Strong attention to detail and ability to work with data accurately. • Intermediate Excel skills (sorting, filtering, basic formulas). • Ability to research issues and follow established processes for resolution. • Strong organizational and time management skills. • Effective communication skills and ability to work in a team environment.

🏖️ Benefits

• Paid Time Off (PTO) • Medical, Dental & Vision • Employee Assistance Program • Flexible Spending Account • Health Savings Account • Paid Holidays • Company paid Life Insurance • Matching 401(k) Plan