Senior Product Manager - Payments

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Fullbay

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

📋 Description

• Advise on payments strategy and roadmap and execute strategic priorities • Use market research, competitive analysis, and customer insights to identify growth opportunities across B2B payments, AR, and AP workflows • Lead roadmap planning sessions and translate priorities into sequenced execution plans tied to KPI targets • Build an embedded fintech experience that reduces friction, increases monetization, and supports expansion into adjacent products • Define product requirements, user stories, acceptance criteria, and measurable outcomes for engineering and design • Analyze customer and partner experiences to identify friction and improve onboarding, payment method selection, and Capital offer flows • Own outcomes for payment volume, activation, attach rate, monetization, Pay by Bank / Link usage, Instant Payout adoption, and Capital acceptance and take rates • Collaborate with Product, Engineering, Sales, Operations, and external payment partners such as Stripe • Prioritize bugs and client requests affecting activation and retention • Support go-to-market efforts including packaging, pricing, messaging, positioning, training, integration usability, and field marketing • Conduct discovery and user research using qualitative and quantitative insights • Perform other duties as assigned

🎯 Requirements

• 5 to 7 years of product management experience with meaningful exposure to fintech, B2B payments, or accounts receivable/payable solutions • Demonstrated track record of owning and moving payment or fintech KPIs • Working knowledge of payment processing, payment facilitation, and B2B transaction workflows • Hands-on experience with modern payments platforms; Stripe preferred, with Adyen or similar processors valued • Experience collaborating with engineering and design teams in an Agile environment • Bachelor's degree in a related field or equivalent experience preferred • Strong analytical skills for prioritization, target-setting, and KPI measurement • Excellent communication and presentation skills • Familiarity with spend management, embedded payroll, remote deposit capture, or other embedded fintech products • Familiarity with Jira and Agile software development practices • Comfort operating in fast-paced, evolving environments

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