Customer Enablement Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Fullpath

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🚘 Automotive

Consulting • Marketing • Automotive

Fullpath is a customer data platform (CDP) specifically designed for automotive dealerships. It unifies and activates first-party data to enhance marketing and sales efforts through AI-driven insights and automation. The platform enables dealers to create personalized marketing campaigns, optimize customer engagement, and improve sales performance by providing a comprehensive view of shopper journeys.

📋 Description

• Develop and deliver training materials, webinars, and workshops in person and virtually • Empower customers and increase retention rates through training • Work with Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption • Liaise between the product team and customers, translating product innovations into client value • Collaborate with L&D, operations, product, and marketing departments to create training materials • Work with Onboarding and Customer Success teams to understand customer needs and prepare for training • Provide feedback to product and marketing teams based on customer reactions and questions • Refine product messaging and optimize customer experience touchpoints • Travel to dealership locations for customer training, including multi-day and extended trips • Maintain a deep understanding of all products in the Fullpath suite • Build and adapt consultative training strategies for each customer • Develop and maintain a resource library including presentations, user guides, e-learnings, video guides, FAQs, and best practices • Engage dealership owners, managers, and staff with confidence, resilience, and professionalism

🎯 Requirements

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success • 2+ years in the automotive technology industry • 2+ years creating and delivering professional training content (strongly preferred) • Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk • Strong verbal and written communication skills with excellent presentation abilities • Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset • Self-directed problem solver who independently identifies solutions and takes initiative • Comfort with ambiguity and change • Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders • Ability to own individual projects independently while sharing findings and learnings with the team • Prior experience with lead handling, CRM-type products, or similar customer-facing platforms is highly valued but not required • Extensive travel capability: 2-4+ times per month, including 2-3 day trips to week-long stints • Flexibility to adjust travel logistics on short notice • Preference for candidates near major airports in PST, MST, or CST • Valid driver's license • Legal authorization to work in the United States without employer sponsorship • Ability to sit for extended periods and perform extensive computer work • Ability to work from a home office with reliable attendance and punctuality

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life/AD&D insurance • EAP • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match • Flexible, family-friendly environment that supports work-life balance • Opportunities for learning, growth, and ownership • Global team of innovators, collaborators, and go-getters • Cutting-edge AI technology • Fast-paced startup culture • Culture built on feedback, initiative, and mutual success