ServiceNow Platform Engineer

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Own the day-to-day administration, configuration, and operational health of the enterprise ServiceNow platform • Configure, maintain, and enhance ServiceNow applications including Incident, Problem, Change, Asset, CMDB, Service Catalog, Knowledge Management, and Request Management • Design, develop, and maintain workflows, Flow Designer automations, business rules, UI policies, client scripts, notifications, and platform configurations • Develop and maintain integrations between ServiceNow and enterprise systems • Lead platform governance, security controls, access management, instance standards, and configuration consistency • Perform platform upgrades, patch management, release validation, and ongoing maintenance • Monitor platform health, system performance, integrations, scheduled jobs, and platform analytics • Partner with Corporate IT, Infrastructure, Security, and business stakeholders on scalable platform solutions and digital transformation initiatives • Provide advanced technical support, troubleshoot complex platform issues, and serve as an escalation point • Develop and maintain technical documentation, platform standards, operational procedures, knowledge articles, and administrator documentation • Support compliance initiatives, audit requests, disaster recovery planning, and platform governance activities • Evaluate new ServiceNow capabilities and features to improve business value and reduce technical debt • Leverage Artificial Intelligence (AI) to scale capabilities and deployment while verifying accuracy of AI-augmented solutions

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience) • Minimum of four years of recent hands-on ServiceNow administration experience supporting mid-to-large enterprise environments • Strong experience administering and configuring ServiceNow ITSM modules, Service Catalog, CMDB, workflow automation, and platform integrations • Experience performing ServiceNow platform upgrades, patch management, release validation, and production support activities • Working knowledge of JavaScript, Glide APIs, REST/SOAP APIs, HTML, CSS, and AngularJS within the ServiceNow platform • Experience implementing ITIL-based service management processes and platform governance standards • Strong knowledge of ServiceNow platform architecture, administration, configuration, and enterprise platform governance • Extensive experience administering ServiceNow ITSM, Service Catalog, CMDB, ITOM, Workflow Automation, and related capabilities • Proficiency with JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and advanced platform scripting • Experience designing and supporting enterprise integrations using REST APIs, SOAP services, Integration Hub, MID Servers, and third-party applications • Working knowledge of Service Portal, Mobile applications, App Engine, custom application development, and platform extensibility • Understanding of ServiceNow security architecture, ACLs, user administration, role-based access controls, and compliance best practices • Strong analytical, troubleshooting, and root cause analysis skills • ServiceNow CSA, CIS, and ITIL certifications are preferred • Experience with ServiceNow App Engine, Integration Hub, Service Portal, Mobile, custom scoped applications, additional ServiceNow products, Microsoft Entra ID, Intune, Azure, Atlassian products, and enterprise platform governance is preferred

🏖️ Benefits

• Inclusive workplace valuing diversity of thought, experience, and background • Equal Opportunity/Affirmative Action employer