Global Solutions Manager

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Furnished Quarters

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏠 Real Estate

Real Estate • Hospitality

Furnished Quarters is a leading provider of short-term, fully furnished housing solutions globally, catering to business travelers, individual explorers, and real estate professionals seeking quality accommodations. Offering residences in key locations such as New York, New Jersey, Massachusetts, Connecticut, and California, the company emphasizes a seamless and personalized guest experience with 24/7 service. With over 25 years of experience, Furnished Quarters works with Fortune 100 companies to deliver curated living spaces that boast contemporary design and a 'home away from home' feeling. The company is also committed to sustainability and diversity, as demonstrated by its efforts to reduce its carbon footprint and its certification as an LGBTQ+ inclusive company.

📋 Description

• Provide day-to-day leadership, coaching, and career development support to the Global Leasing Coordinators • Monitor daily workload distribution, work queues, and lease pipelines to maintain service levels and operational efficiency • Perform routine audits of leases, financial transactions, Salesforce records, Oscar records, and operational documentation to ensure quality and compliance • Oversee complex lease transactions, renewals, extensions, early departures, and other non-standard leasing scenarios • Review lease agreements, reservation details, partner invoices, and financial documentation to ensure accuracy, profitability, and compliance • Monitor partner performance against Service Level Agreements (SLAs) • Partner with Apartment Services to proactively resolve pre-arrival issues • Serve as the primary escalation point for complex lease issues • Develop and implement SOPs, workflow improvements, and automation opportunities

🎯 Requirements

• Bachelor's degree in Business, Hospitality, or a related field • 4+ years of experience within the furnished housing sector, including apartment procurement or supply chain operations • 5+ years of experience managing people or teams • Strong analytical and problem-solving skills • Proficiency in Salesforce or a comparable CRM platform • Ability to read, write, speak, and understand English fluently • Proficiency in Microsoft Office Suite

🏖️ Benefits

• Health insurance • Paid time off • Professional development