Customer Success Manager

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

FusionAuth

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

FusionAuth is a leading provider of customer identity and access management (CIAM) solutions, offering a fully integrated platform that simplifies authentication, authorization, and user management for organizations. With advanced security features such as multi-factor authentication, single sign-on, and biometric authentication, FusionAuth helps businesses secure user data and streamline access across applications. The platform's deployment flexibility allows users to self-host or utilize FusionAuth Cloud, catering to various industries including healthcare, gaming, retail, and fintech.

📋 Description

• Own a portfolio of accounts across the full FusionAuth customer lifecycle • Monitor adoption metrics, address risks, and deliver personalized customer engagement • Manage renewals from process start through closure • Identify expansion opportunities and partner with sales and marketing to execute growth • Build customer advocacy through case studies, referrals, and best practices • Maintain accurate renewal and expansion forecasts and current CRM records • Define data-driven engagement strategies aligned with FusionAuth and customer objectives • Partner with customers on adoption strategies and conduct business reviews tied to outcomes • Represent customer objectives and feedback internally to the product team • Communicate FusionAuth’s roadmap and strategy to customers • Partner with support, sales, and product to ensure a cohesive experience from onboarding through renewal

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Sales, or related roles in a B2B organization, including ownership of customer retention and growth goals • Familiarity with CRM and CS platforms such as Salesforce, Gong, or similar tools • Strong technical aptitude and ability to explain complex technology concepts • Ability to partner with customers on adoption and solution strategies • Comfortable presenting to developers and executives • Data-driven problem-solving ability, including identifying portfolio patterns and prioritizing customer risks and opportunities • Proven ability to grow accounts and navigate commercial conversations through close • Highly organized and self-directed, with strong attention to detail and follow-through • Growth mindset and openness to feedback • Must be authorized to work for any employer in the U.S.; visa sponsorship unavailable

🏖️ Benefits

• Comprehensive health insurance including medical, dental, and vision coverage, with the company covering the majority of medical premiums • Fully employer-paid High Deductible Health Plan (HDHP) option paired with a Health Savings Account (HSA), including employer contributions • Basic life insurance and short- and long-term disability coverage fully paid by the company • Voluntary life insurance options • Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • 401(k) plan with company match • Generous paid time off (PTO) and paid company holidays • Employee Assistance Program (EAP) offering confidential counseling and support services • Professional growth and development opportunities • Eligibility for performance-based bonuses or variable compensation tied to individual, team, or company results • Reimbursement of reasonable travel and lodging expenses associated with onsite interviews