Sales Enablement Specialist – Partner and Sales Training

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Fusion Connect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

📋 Description

• Administer and coordinate the partner onboarding program for new Fusion Connect partners • Coordinate onboarding activities, training schedules, resources, system and portal education, and enablement activities • Track partner onboarding progress, participation, completion, and readiness • Deliver ongoing partner education on products, solutions, sales skills, tools, processes, and go-to-market initiatives • Facilitate instructor-led and virtual training for Sales, Customer Experience, Channel Managers, and external partners • Deliver training on product knowledge, sales methodology, competitive positioning, sales tools, processes, systems, and go-to-market initiatives • Support new-hire sales onboarding and ongoing learning programs • Identify skill gaps with Sales and CX leadership and recommend training solutions • Partner with Product and subject-matter experts on product launches, enhancements, and updates • Translate technical and product information into practical, seller-friendly training and enablement • Develop and maintain presentations, facilitator guides, participant materials, job aids, reference guides, knowledge checks, and e-learning content • Apply instructional design and adult-learning principles • Maintain an organized library of training and enablement resources • Track participation, completion, learner feedback, and training effectiveness measures • Support sales enablement and learning platform administration • Collaborate with Sales, CX, Channel, Product, Marketing, Operations, and other teams on enablement initiatives

🎯 Requirements

• Experience in sales enablement, sales training, partner/channel enablement, learning and development, or a related field • Strong presentation and facilitation skills for virtual and in-person audiences • Ability to translate technical or complex information into practical training • Strong written communication and content-development skills • Working knowledge of instructional design and adult-learning principles • Ability to develop presentations, facilitator guides, job aids, reference materials, and knowledge checks • Strong organizational and project-management skills • Ability to coordinate multiple onboarding and training initiatives simultaneously • Ability to work cross-functionally with Product, Sales, CX, Channel, Marketing, and Operations teams • Strong interpersonal skills and confidence working with internal employees and external partners • Ability to learn products, technologies, processes, and systems quickly • Ability to work independently and manage multiple priorities and deadlines • High School Diploma or GED required • Bachelor's degree preferred • Three or more years of related experience preferred • Experience delivering instructor-led and virtual training strongly preferred • Experience developing training or enablement content preferred • Familiarity with Salesforce, learning management systems, partner portals, content management systems, and/or sales enablement platforms preferred • Telecommunications, technology, SaaS, UCaaS, CCaaS, networking, or related industry experience is a plus

🏖️ Benefits

• Equal opportunity employer committed to diversity and inclusion • Compensation and benefits are covered by the employer's employment practices, but no specific benefits are listed in the posting