Telecom Transition Coordinator – Mid Level

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fusion MasTech Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Fusion MasTech Inc. (FMTI) is a provider of emerging technology solutions for both federal and commercial customers. Their offerings include services in cybersecurity, health IT, AI applications, machine learning, robotic process automation, and cloud services. In addition, the company provides project management, contract compliance, and communications services. FMTI is committed to delivering advanced technologies and IT services to support digital transformation, IT modernization, and data analytics.

📋 Description

• Perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, QA/QC, problem identification and escalation, and coordinate circuit/service transitions from the legacy contract to replacement contracts • Utilize the TSST master Transition Database, government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain inventory-related service records • Update spreadsheets and databases with customer and vendor contact and site information • Educate customers on new contracts and advise agencies on transition planning • Assist in writing customer documents identifying network requirements • Prepare and maintain customer training documentation • Prepare customer service ordering documents using DISA Direct Storefront (DDSF) and/or DISA Marketplace (DMP) • Interface with DoD customers to validate technical and funding information before TSR submission • Identify and escalate problems that could prevent service dates from being met • Coordinate service installation and cutover schedules • Participate in conference bridges during cutovers, resolve basic impediments, escalate complex issues, and issue amended documentation • Provide QA/QC review before TSR submission • Provide backup support for the associated Team Lead

🎯 Requirements

• 1-3 years of customer service operations • High School Diploma • Experience with DISA or DITCO order entry tools such as Storefront, Marketplace, TIBI, etc. – desired • Working knowledge of telecommunications transition projects, including customer coordination, order entry, and scheduling • Excellent communication and customer service skills • Experience using Microsoft Access or Excel • US Citizenship is required • Candidates must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment • Certifications: None required