Health Care Assistant

🔥 0 minutes ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

Healthcare • SaaS • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Provide patients with results on sexually transmitted infections, cancer screening, hormone testing, or general health screening via telephone, chat, and email • Serve as a primary contact for results and clinical escalations • Follow scripts outlined by a clinical team lead • Identify and escalate clinical questions to the team lead • Adhere to client program requirements and standard operating procedures • Respond to inbound patient calls regarding the testing process, specific tests, and sample collection • Provide a comfortable and safe environment for patients to discuss concerns and ask questions via telephone, asynchronous chat, and email • Record patient interactions accurately and consistently in patient records • Adhere to HIPPA guidelines • Communicate effectively and professionally with all team members

🎯 Requirements

• Skilled at using online tools and technology to deliver care and communicate with patients • Must be willing to undergo a background check • Minimum 1 year of clinical experience working in a medical office, clinical call center, or hospital • Clinicians passionate about providing high-level patient care in a fast-paced setting • Telehealth experience is a plus • Previous inbound/outbound call center experience, preferably in healthcare, is a plus • Exceptional organizational and time management skills with sound decision-making abilities • Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods • Ability to stoop, bend, and reach for equipment and supplies • Ability to perform frequent repetitive wrist, hand, and finger motions required to operate a computer • Ability to lift, carry, push, pull, and move light objects up to 20 pounds • Ability to communicate effectively through verbal interactions, discern auditory information, and visually perceive details • Must be authorized to work for any employer in the U.S.

🏖️ Benefits

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term disability (STD) insurance • Employer-paid long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full-time non-exempt employees • 8 weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month