Customer Success Manager, Commercial

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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G2

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

G2 is a business software review platform that provides insights to potential buyers through over 2. 5 million real user reviews. The platform covers a wide range of software categories including project management, video conferencing, e-commerce platforms, CRM, AI chatbots, and many more. G2 empowers businesses to discover and compare software options to make informed purchasing decisions. It serves as a resource for marketers, sales professionals, IT and finance departments to optimize their software investments. Additionally, G2 offers solutions for software vendors to enhance their profiles and reach more buyers.

📋 Description

• Build customer success plans connecting G2 solutions—Buyer Intent, paid media, content, and review generation—to measurable customer goals • Monitor adoption, sentiment, and health signals; forecast renewal health and document mitigation plans • Lead discovery, challenge customer strategy when needed, and communicate demonstrated ROI • Partner with Account Managers on coordinated retention and growth strategies and flag expansion readiness • Build trusted relationships with executive sponsors and day-to-day stakeholders • Lead executive business reviews, success planning sessions, and strategic workshops • Translate data and feedback into recommendations for operational and executive audiences • Maintain accurate account plans, health scores, stakeholder maps, and next steps in Salesforce and CS platforms • Prioritize by impact, renewal timing, and risk; escalate technical/product issues while owning the customer experience • Share insights and best practices, identify advocacy candidates, and mentor teammates

🎯 Requirements

• 4+ years in Customer Success, Account Management, or consultative sales in a customer-facing SaaS role • Track record influencing retention, expansion, adoption, or net revenue retention • Experience with executive stakeholders and complex accounts • Strong discovery, presentation, and writing skills • Ability to turn data into action • Experience leading executive business reviews or strategic planning sessions • Proficiency with Salesforce, Google Workspace, and customer success platforms • Experience with AI tools for account research and preparation • Background in B2B marketing, demand generation, or revenue operations can strengthen the application • Familiarity with intent data and marketing technology can strengthen the application • Experience with health/risk scoring models or multi-product portfolios can strengthen the application • Bachelor's degree or equivalent experience can strengthen the application • Authorization to work in the United States without restriction • No current or future sponsorship requirement to work in the United States

🏖️ Benefits

• Flexible work • Ample parental leave • Unlimited PTO • People-led employee resource groups • G2 Gives philanthropic program • Professional development supported by a company-wide career framework • Human oversight in hiring decisions • Option to opt out of AI-assisted application review without disadvantage