Senior Director, Customer Success

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Maximize customer value, retention, and growth through proactive partnership and structured tiered service delivery • Drive customer retention, adoption, and satisfaction through a tiered service model • Own Gross Retention and client health; share expansion and Net Revenue Retention with Sales • Partner with Sales and Product to co-develop account growth plans and identify cross-sell and upsell opportunities • Implement standardized Success Plans and Quarterly Business Reviews (QBRs) • Use playbooks for downsell prevention and reversal, including ROI storytelling and value reinforcement • Collaborate with Customer Solutions on onboarding and implementation handoffs • Deliver efficient support focused on high-quality, first-time issue resolution • Champion the voice of the customer and close feedback loops with Customer Solutions, Sales, Marketing, and other departments • Maintain knowledge of the assigned industry and awareness of market trends • Map J.D. Power products and services to client needs to grow revenues and strengthen relationships • Work with Sales and Customer Solutions to leverage resources required to maintain successful client relationships • Manage daily client communication and respond promptly to client needs • Provide timely updates for all J.D. Power products and services • Field client questions and gather information to provide requested information • Help lead collaborative efforts across FSAAS to improve processes and communicate client pain points, suggestions, and questions

🎯 Requirements

• Bachelor’s Degree • 5–7 years of account management or client services experience • Experience in Financial Services and Insurance industries or other related verticals • Superior ability to build rapport and relationships • Strong presentation and public speaking skills • Knowledge of market research process • Strong ability to work with internal and external customers • Strong attention to detail and organizational skills • Experience with Salesforce or an equivalent CRM platform • Experience with all facets of contract management

🏖️ Benefits

• Accommodation during the recruitment and selection process • Diverse and inclusive workplace