Implementation Specialist

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Gaggle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

📚 Education

🔐 Security

🧘 Wellness

Education • Security • Wellness

Gaggle is a company that provides safety and well-being solutions for K-12 school districts, utilizing technology to manage student safety on school-provided devices. Their services include safety management, web filtering, therapy, after-hours support, safety tipline, and crisis line functions, aiming to prevent tragedies through real-time content analysis and alerts. Gaggle is committed to promoting mental health by offering accessible teletherapy sessions and encouraging good digital citizenship in educational environments. Their mission is to proactively identify and support struggling students, ensuring their safety and well-being.

📋 Description

• Own and manage implementations focused on: Web Filter and Safety Management deployments, which include: Chrome/Edge/Safari browser extension rollouts, Microsoft Agent deployment, OS Agent deployment • Manage concurrent implementation projects for assigned customers; this includes but is not limited to, project-tracking, leading onboarding calls, and training users on Gaggle’s customer portal • Collaborate effectively with both internal teams and external district teams to coordinate project milestones, timelines, and deliverables • Ensure implementation projects with district partners are completed within 60 days of purchase • Support Customer Success Managers with the technical responsibilities of an account set-up for large school districts as they onboard to Gaggle • Communicate with internal teams to ensure an efficient implementation experience • Ensure customers complete implementation within 60 days of purchase by establishing a regular communication cadence with each account • Guide and educate customers to ensure understanding of services purchased as well as successful outcomes • Provide exceptional customer service on all interactions through emails, calls, and meetings • After services are enabled, monitor each district for 30 days to ensure they have been properly set up for success • Provide visibility to internal teams when customers are at-risk of not enabling services within 60 days and coordinate a plan to get their implementation back on track.

🎯 Requirements

• Strong understanding of Google Workspace and Microsoft O365 Administration • Experience deploying Agents/Extensions • Experience with multiple MDMs preferred • Organized with the ability to handle multiple projects concurrently • Self-directed and self-motivated with the ability to work individually or as part of a team in a fully remote environment • Excellent verbal and written communication skills • Detail-oriented • Bachelor’s degree or equivalent experience • 3+ years of working in a customer-facing role (implementation experience a plus) • Proven record of providing exceptional customer service • Use of CRM to maximize efficiency (Salesforce a plus) • Involvement in K-12 is a plus • Experience working remotely is a plus

🏖️ Benefits

• We’re a remote-first company; our team works together across all 50 US states • PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering virtual visits and mental health resources • Dental insurance (including orthodontia) through Guardian • Vision insurance through BCBS/EyeMed • HSA, FSA, LPFSA, and DCFSA available, with a $500 annual company contribution • 401(k) plan with immediate vesting and a 4% company contribution with each paycheck • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance) • Flexible PTO • Generous, 100% to 70% paid leave plans, up to 90 days • Pet Insurance Discount Program • Fun perks such as team recognition programs, holiday gifts and bonuses, company retreats, raffles, and fantasy football leagues