People Specialist II

🔥 29 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Serve as a primary point of contact for teammate questions and requests, delivering a high-touch, service-oriented experience. • Manage the Zendesk service desk queue, ensuring requests are addressed accurately and within established service levels. • Support employee lifecycle processes including onboarding, offboarding, employee changes, documentation, and general People Operations administration. • Partner closely with People Strategy Partners to provide operational support and ensure a seamless teammate experience. • Maintain accurate employee records, process documentation, and People Operations resources. • Identify opportunities to improve processes, increase efficiency, and enhance the teammate experience. • Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration. • Facilitate engaging onboarding sessions that help new teammates feel connected, informed, and set up for success from day one. • Develop and maintain onboarding resources, playbooks, checklists, and self-service materials. • Partner with IT, Finance, Hiring Managers, and People Strategy Partners to ensure a seamless onboarding experience. • Coordinate onboarding logistics, communications, and required documentation. • Track onboarding metrics and new hire feedback to identify opportunities for improvement. • Serve as the primary People Team contact for workplace operations across Gainsight's global office locations. • Partner with local office contacts, building management, and vendors to support workplace needs and resolve issues as they arise. • Coordinate office-related projects, including office openings, relocations, expansions, and workplace improvements. • Manage workplace vendors, contracts, renewals, and related budgets. • Partner with IT and hiring teams to ensure teammates have the workspace access, equipment, and resources needed for a successful first day. • Monitor workplace expenses and identify opportunities for operational efficiencies and cost savings. • Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce. • Manage onboarding swag, Gainversary gifts, company merchandise, and related inventory. • Coordinate shipping and logistics for onboarding materials, teammate recognition programs, gifts, and company events. • Partner with Executive Assistants, Teammate Resource Groups (TRGs), and business leaders to support company-wide events and celebrations. • Support initiatives such as Gainsight Gives, CSR activities, wellness programs, and cultural celebrations. • Gather participation data and teammate feedback to continuously improve engagement programs and teammate experiences.

🎯 Requirements

• 4-6 years of experience in People Operations, HR Operations, Employee Experience, Workplace Experience, or a related field. • Experience supporting employee lifecycle processes, including onboarding and teammate support. • Experience planning and executing employee engagement programs, events, recognition initiatives, or culture-building activities. • Experience managing vendors, budgets, workplace operations, or office-related programs. • Strong customer service mindset with a passion for creating exceptional employee experiences. • Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously. • Strong written and verbal communication skills, including confidence facilitating onboarding sessions and presenting to groups. • Exceptional attention to detail and follow-through. • Proactive problem-solving skills with the ability to anticipate needs and take action independently. • Experience working cross-functionally with People teams, IT, Finance, and business leaders. • Comfortable operating in a fast-paced, high-growth environment.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset